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1 Message

Saturday, October 15th, 2022 9:47 PM

ATT Visual Voicemail not working & Complaint against chat supervisor Jaiwal

Can anyone at ATT help me?  So frustrated.  I just switched from Verizon and I cannot get my visual voice mail to work.  ATT has reprovisioned my voicemail 3 times, I've reset the password 8 times, and restarted my phone 10 times.  Uninstalled the app, reinstalled, cleared cache... Nothing works.  Can anyone help at ATT?

Also, I was chatting for an hour with Ariana, who was amazing, and she transferred me to Jaiswal who was horrible.  After keeping me waiting for 15 minutes, came back to say go to the store or call the 1800 number.  I'd like to lodge a complaint against this rep, Jaiswal.  Chat log below.

Ariana transferred chat to Jaiswal

Jaiswal's here to help!

Jaiswal 10:56 AM

Hey! My name is Jaiswal. Please give me a moment to review your request.

10:57 AM

Sure, thanks

Any updates?

Testing... Testing... Is this thing on?

Jaiswal 11:14 AM

Please make a call on 800-331-0500 so that this will be taken care or visit the nearest store.

11:14 AM

what?

So escalating to you the supervisor means to call someone else or visit the store?

What's your employee number Jaiswal?

Or operator ID

This chat may be monitored and recorded for quality purposes.

 

 

 

Then they ended the chat with me:

 

Jaiswal's here to help!

Jaiswal 10:56 AM

Hey! My name is Jaiswal. Please give me a moment to review your request.

10:57 AM

Sure, thanks

Any updates?

Testing... Testing... Is this thing on?

Jaiswal 11:14 AM

Please make a call on 800-331-0500 so that this will be taken care or visit the nearest store.

11:14 AM

what?

So escalating to you the supervisor means to call someone else or visit the store?

What's your employee number Jaiswal?

Or operator ID

Wow, and you're a supervisor?

I know that you won't respond now, but you should know I have screenshots of this entire interaction and I will be lodging a formal complaint naming you explicitly. This has been a complete waste of time.

Jaiswal 11:20 AM

Please make a call on 800-331-0500 so that this will be taken care or visit the nearest store.

11:20 AM

Operator ID please

Emailing Jeff McElfresh now

Jaiswal 11:24 AM

Please make a call on 800-331-0500 so that this will be taken care or visit the nearest store.

Jaiswal 11:24 AM

Happy to help! Thank you for choosing AT&T. We appreciate your business.

Jaiswal has left the chat

Bye for now! We hope we helped.

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browse our support articles for more information.

ATTHelp

Community Support

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207.2K Messages

3 months ago

Hello ShjonG, we're here to help you with your visual voicemail.

 

This is not the customer service experience we want you to have. Let's meet in a Direct Message to discuss Visual Voicemail. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the forums).

 

Looking forward to speaking with you soon.

 

Carlton, AT&T Community Specialist 

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