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cobainsgirl21's profile

New Member

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3 Messages

Wednesday, November 2nd, 2022 2:54 PM

ATT Reward Card

How long does it take to get reward card? I have been waiting weeks and after reading previous reviews of people never receiving them, I am about ready to contact the better business bureau for falsely advertising a promo.

Accepted Solution

Official Solution

ATTHelp

Community Support

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207.2K Messages

3 months ago

We understand the need to get your rewards card , we are here to help!

 

Within 4 weeks of installing an eligible service, you’ll get a reward letter with a claim number. Before the deadline, go to the Reward Center and:

  1. Enter the claim number or AT&T account number and ZIP Code.
  2. Select Go to see your rewards.
  3. Choose Claim it now.
  4. Confirm and accept the Terms & Conditions, then select Continue.
  5. Enter an email address or a phone number so we can keep you posted on your reward status.

You can also check your email including junk/spam folder for the notification after 4 weeks of active service.

 

To qualify for reward card offers, customer’s accounts should be active and in good standing.

 

How do I get info about my rewards?

  1. Go to the AT&T Reward Center
  2. Fill out the form.
  3. Follow the prompts to get details about your rewards.

 

To redeem your reward, you must claim it within 75 days from the date on your notification and keep your service active.

 

Not sure if you need to redeem your reward? Check the AT&T Reward Center.

 

Tip: Make sure to use your reward cards soon. They expire 6 months after we send them out.

 

Let us know if this helps! Thank you for reaching out to AT&T Community Forums!

 

Rhoda, AT&T Community Specialist

New Member

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3 Messages

3 months ago

I have followed these steps and waited the indicated weeks, it has still not arrived. Based off other reviews it seems the rewards hardly ever reach the customers.

ATTHelp

Community Support

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207.2K Messages

3 months ago

Thank you for the response, @cobainsgirl21.

 

Have you tried contacting out to our Reward Center? If not, please give them a call at 800.288.9983 9 a.m. to 6 p.m. (CST), Monday through Friday. They will be able to better assist you with claiming your rewards.

 

We hope this helps. Thank you for contacting AT&T Community Forums. Please feel free to reach back out with any other questions. 

 

Clarissa, AT&T Community Specialist 

New Member

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3 Messages

3 months ago

All of these steps were followed through to only meet no solution. I have still not received my rewards and starting to feel this was all a fake promo with no intentions of ATT following through on their end

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