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mccr2402's profile

New Member

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2 Messages

Friday, October 14th, 2022 3:59 AM

att not showing call log

One of my cel phones is in another state and call logs are really delayed. Last log was 9/24. There are some recent ones when it was used in CT (where the line is 203). But its mostly used in PA and the log is very delayed.

ATTHelp

Community Support

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207.6K Messages

4 months ago

We are here to help with your call logs, @mccr2402.

 

We understand how important it is to be able to view your call logs. To get your call log usage report:

  1. Go to Usage.
  2. Review your current balance info for talk, text, and data use. If you have linked accounts, select My wireless and See all my usage.

We update your usage reports as quickly as we can, but sometimes your usage info may be unavailable or delayed. It can take two to five days for data use to post in myAT&T, so amounts shown online may not reflect all use since your last bill.

  •  We usually update recent data use every three hours.
  • You may not be able to see usage since your last bill online if you have a new account or changed your plan in the middle of a bill period.
  • Usage info may not be available while we’re processing your bill. Usage generated near the end of a bill period may not show up until the next bill period.
  • Additional delays of up to 60 days are possible if the usage takes place outside the U.S.
  • For wireless roaming use, which is based on call records from other carriers, delays are normally 2-10 days but could be more than 60 days. Some use may display online but be billed during a later bill period.
  • For talk use, you may see airtime for voicemails and other calls that aren't billed. If you use more minutes than are included in your plan, we'll deduct the minutes from your available Rollover Minutes. After that, we’ll apply a per-minute charge.

You may check back for updates to see if your call log as been updated. Also, please keep in mind that iMessage and FaceTime calls will not appear as those calls and texts are considered data.

 

We hope this information! Thank you for contacting AT&T Community Forums. Please let us know if you ahve any other questions. 

 

Clarissa, AT&T Community Specialist 

New Member

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2 Messages

4 months ago

its been since 9/24 with some date on 10/09 but other than that missing.

The phone is a 203 CT line but its used in another state. The 10/09 logs are when it was used visiting CT. The PA logs are not there since 9/24

ATTHelp

Community Support

 • 

207.6K Messages

4 months ago

Thank you for letting us know this information, @mccr2402

 

Let's reset the network settings on your devices. To do this, go to Settings > General management > Reset > Reset network settings.

 

Sometimes doing this and shutting down your device for a few minutes and then powering it back up can refresh and bring back the call logs. 

 

You can also try downloading your call history!

 

Let us know if this helps! 

 

TT, AT&T Community Specialist

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