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Community Support

Community Support

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15.2K Messages

Tue, Aug 1, 2017 9:46 PM

AT&T Locker Shutting Down

AT&T Locker is being discontinued on September 27, 2017.

 

Update: 9/22/2020 - Customers are no longer able to download their information at this time.

 

Backup Alternatives

  • For those with AT&T Protect Plus, you will be able to backup 50Gb of your information here. This product is available to everyone that signed up for the AT&T Mobile Protection Pack and Multi-Device Protection Pack.
  • If your phone has an SD card slot, you can backup your content to that. You can find SD cards here.
  • You can also use the backup and restore functions that come with your phone. To find out more about it, click the links below:

 

David, AT&T Community Specialist

AT&T Customer Care

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Accepted Solution

Official Solution

Community Support

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15.2K Messages

5 years ago

For more information on available options, refer to:

 

David, AT&T Community Specialist

(edited)

Contributor

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1 Message

5 years ago

I have been attempting to get into AT&T locker to complete moving my information and the system has been down for about 4 days.  I have managed to download most of my information to my computer and in doing so I deleted it from my AT&T locker so as not to get confused.

 

Since Monday I keep getting the message that there are technical issues with Locker and it will not allow me to access any of my remaining data.  

I have called tech support twice (August 1 and August 3) and each time I have been advised there is a server issue but no Estimate of when, or if, it will be restored.  

 

Can anyone advise how we should access the remaining information we have on our account so it can be downloaded?

Joyce Pavlicek

 

 

Brewin4u

Mentor

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22 Messages

5 years ago

Hi Joyce,

Give it another shot, the performance issues seem to have cleared up, I've been able to sign in and download without any issue.

Also, it looks like the date of shutdown was extended due to the previous issues.

Good luck!

Contributor

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1 Message

5 years ago

I don't have locker, I.already made sure I didn't have anything and I'm still getting pop up message on my phone, literally every 2 seconds tonight(I'm counting). I contacted chat about it 2 days ago and was told it was taken care of and it's worse.I'm ready to leave this company it's so bad at this point. I can't do anything in my phone because it keeps popping up in the way I have to constantly close or of it. If I acknowledge it, it takes me to a sign on screen which took me to page that told me I didn't have locker. Now since it's discontinued it takes me to an informational page. It's ridiculous. Make it STOP!!

Community Support

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15.2K Messages

5 years ago

Hi @Gretchen7821,

 

I am sorry about the issues you are having with your AT&T Locker. I know it must be frustrating to continuously get these notifications. I will be glad to help get this fixed for you. With some phones, AT&T Locker may have been put on that device when you purchased it. Check the applications on your phone to see if you see it in the list. If so, you can delete the app or go to the Locker Menu > Settings > What to Back up, and unselect all categories.

 

If still having problems, let me know:

  • What device you are using?
  • Are you connected to Wi-Fi or a mobile network.
  • Are you seeing the app on your phone?

I hope that this fixes it for you. Let me know how it goes.

 

David, AT&T Community Specialist

Tutor

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4 Messages

5 years ago

Version:1.0 StartHTML:000000240 EndHTML:000005990 StartFragment:000005781 EndFragment:000005916 StartSelection:000005781 EndSelection:000005911 SourceURL:https://www.att.com/esupport/error404.html?ATTPhantom=NOINDEX&solId=KM1045345Error 404

Page Not Found
You're looking for something that moved or doesn't exist. HH 

This is the message to where you sent me. NO HELP AT ALL !!!

Contributor

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1 Message

5 years ago

Please help! I was away for a couple years and didn't know this was happening. I've lost thousands of pics and videos. Is there anyone at att who can help me? Omg I'm freaking out. Please help.

sandblaster

ACE - Expert

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61K Messages

5 years ago

@ds25110 Sorry, there is likely nothing that can be done. Locker was shut down and all of the servers purged months ago.

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