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jatxjatx's profile

New Member

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2 Messages

Sat, Sep 3, 2022 11:34 PM

att locked my iPhone Xr and unable to unlock it

my iPhone Xr was purchased in bestbuy store. Then I purchased an ATT prepaid card separately in ATT store. I use it on this phone. Since then the iPhone is locked by ATT. I called 611 three different times, each time the customer service told me they were handling the unlock process. And each time I received ATT text message within 48 hours, "Device unlock denied due to not being an AT&T device. Unfortunately, we are not able to unlock this device. Please contact manufacturer." Then I contacted Apple, they told me it was ATT locked my iPhone. 

kdfederer

ACE - Expert

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12.7K Messages

3 months ago

Phones are most times not sold unlocked. They lock to the first provider that you use. now that you have used the phone on the AT&T prepaid network, you will need to use it on the prepaid service for 6 months before it is eligible to be unlocked.

ACE - Sage

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102K Messages

3 months ago

IPhones sold at Best Buy are subject to Apples usflex activation policy. That means whichever service providers SIM card you use, the phone then becomes subject to that carriers lock policy.

AT&T's lock policy is 6 months of prepaid paid service, or 60 days of postpaid Service.

You do not call or go to a store to unlock your phone. You use the unlock portal.  Type carefully, and do not use a Gmail as your email account. Gmail filters out these automated messages and you will never get the email to verify unlock

https://www.att.com/deviceunlock/

New Member

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2 Messages

3 months ago

Thank you guys.

I have used the att prepaid SIM for 3 years, this should be eligible to meet their 6 months policy.

I also visit the att.com/deviceunlock more than 10 times, each time after providing all information exactly same as my att prepaid account, att.com/deviceunlock gives me this message: "Looks like the device you want to unlock is active on another AT&T account. The owner has to remove it from their account first."

This is very strange. I don't understand what does "remove it from their account first" mean.

sandblaster

ACE - Expert

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60.9K Messages

3 months ago

I have used the att prepaid SIM for 3 years, this should be eligible to meet their 6 months policy.

Sorry, it doesn’t. That specific device has to have been used on prepaid for 6 months.

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