Our Community Forum will be shutting down on June 27, 2024. Please visit att.com/support for all your support needs.
Get the myAT&T app
jdc99's profile

New Member

 • 

1 Message

Friday, August 5th, 2022 4:02 PM

ATT ActiveArmor over blocking forwarded calls

I'm having a problem with ATT ActiveArmor over blocking legitimate calls. This overblocking was not a problem with the prior ATT Call Protect App, which has now been merged into one ATT ActiveArmor app.

I think the overblocking of legitimate calls is happening because my work line (a separate, non-ATT landline) is forwarded to my ATT cell (an iPhone 13, if that matters). The forwarded calls do not show up as being from my work number; instead, they show up as being from whoever is calling (eg, if Joe at 123-456-0000 calls, I see Joe's number, not my work line 123-000-4567 number).

My work number is in my contacts and I checked to make sure that my work number is not blocked in ATT ActiveArmor. I've also checked and rechecked all of my ATT ActiveArmor settings, uninstalled and reinstalled the app, rebooted the phone, etc. None of that has helped.

Any idea what I can do to resolve this? I need to continue to have my work line forwarded to my cell and don't want to disable that forwarding, but I also cannot have basically all of the calls to my work line blocked because of ATT ActiveArmor.

Community Support

 • 

232.8K Messages

2 years ago

Hey,jdc99! You've come to the right place. We know how you can request your contact number to be removed from being identified as spam. 

 

You will report for the removal of any number being marked as spam to the Hiya Help Center. You can also file an online ticket with App Support for all errors provided by the AT&T ActiveArmor application.

 

We hope you find this information helpful.

 

Thank you for connecting with the AT&T Community Forums!

 

Carlton, AT&T Community Specialist

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.