Shop holiday gifts while you still can - Everyone gets our best deals on any smartphone!
Get the myAT&T app
fost9171's profile

3 Messages

Friday, September 15th, 2023 5:52 PM

AT&T Active Armor will block Scam calls

AT&T Active Armor will block Scam calls, but moments later, AT&T Voicemail records a message from the Scam caller on one of my contacts

3 Messages

3 months ago

Update on message, The Scam caller leaves a message on one of my contacts. Then your notified that someone in your contacts has left a message. You open it, and it's the Scam caller.

Community Support


225.7K Messages

3 months ago

Hello @ ost9171,

We are here to help unblock a contact from AT&T ActiveArmor.

AT&T Active Armor mobile security helps identify unknown callers you can block or send directly to your voicemail to verify later.

You can manage these features using the AT&T ActiveArmor Mobile Security app. 

  • Auto Fraud Call Blocking: Detects and blocks calls from likely fraudsters before they reach you.
  • Spam Risk Call Blocking: Blocks or sends calls to voicemail if identified as Spam Risk.
  • Nuisance Call Alerts: Labels potential nuisance calls from telemarketers, surveys, and more.
  • Nuisance Call Controls: Choose call categories to accept, block, or send to voicemail.
  • Unknown Calls to Voicemail: Automatically sends callers to voicemail if they are not in your address book and blocks other numbers in your personal block list.
  • Personal Block List: Add individual unwanted callers to your own block list.
  • Device Security: Helps protect your data from mobile threats.
    • iOS: Passcode Check and System Updates
    • Android: Passcode Check and App Monitoring
  1. Breach Reports: Informs you about corporate data breaches.
    Use myAT&T or your app store to downgrade from ActiveArmor advanced and remove the subscription from your account.
  2. Deactivate ActiveArmor and remove the service.
  3. Uninstall the app from your device.

    Click on the ⁠link  to check more details.

Try this and let us know how it goes. We look forward to your response.


Thank you,

Susan, AT&T Community Specialist

Not finding what you're looking for?