New Member
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3 Messages
Any way to log into ATT.com without a smartphone?
I try to log into att.com. It takes me to the verify screen. The verify screen does not have my phone number, only the other two numbers on the account. I assume it is because I don't have a smartphone, the others do. I can't use ZenKey since that requires a smartphone. Any way I can get into the account without annoying the other people on the account every time I want to login?
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Official Solution
sandblaster
ACE - Expert
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64.7K Messages
2 years ago
It has nothing to do with not having a smartphone. Every line on your account should be listed to receive the secondary authentication code. You only need to be able to receive a text. You need to contact customer support to find out why your number is not listed.
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RogueCrawler
New Member
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3 Messages
2 years ago
I called. They told me that since I had upgraded my phone a couple of days prior, I had to wait until their system recognized my new phone. It showed up about 3 days after the upgrade.
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michaelsp
Contributor
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3 Messages
8 months ago
This does not work if your cell phone is missing - so pretty stupid of ATT to have it set up only this way. We pay good money for service.
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