ActiveArmour won’t sign me up

 We're happy to help with tips to get your Active Armor Advanced up and running!

First, make sure that you have the following requirements in order for the app to function properly. To use AT&T ActiveArmor mobile security, you must have:

• AT&T Wireless or AT&T PREPAID service
• iPhone 6 or newer with iOS version 12+ or higher or an Android smartphone with OS 11+ or higher purchased through AT&T
• HD Voice enabled - • HD Voice-capable smartphone

Check the App store for updates as well. If the ActiveArmor mobile security app doesn’t update properly from the App Store, try this:

1. Go to Settings on your device and tap General.
2. Tap Software Update and make sure you have the latest version. If you don’t, update it now.
3. Close settings and open the App Store.
4. Tap Updates, and select Update next to AT&T ActiveArmor mobile security app.

Once you’ve accepted the Terms & Conditions ,you can access your call features. Just open the app and choose Calls to access your call logs and more.  For complete details visit AT&T Device Support Center.
 

AT&T ActiveArmor mobile security's extension uses a VPN service to provide Safe Browsing protection. You may continue receiving this message until you connect to a VPN whether it be ours or a personal one. 

If you've chosen to allow VPN configurations and you're still receiving this notification, we have some additional recommendations we'd like you to try:  

• Delete the AT&T ActiveArmor mobile security app from your device, then download the app again from the App Store to see if this helps with the error. 
• Don’t forget to uninstall the AT&T Call Protect app.

Try the steps above and let us know if you have any questions. Thank you Lorimara for contacting AT&T Community Forums. 

Whitley, AT&T Community Specialist 

No you don’t understand. All checks out but when you get to the page that asks which type of account you want and you select one the continue button doesn’t go forward

Thank you for the response, Lorimara.

We understand you are unable to proceed with setting up your ActiveArmor mobile security app.

Please visit our Wireless Support tool. Scroll to Fix My Wireless > Apps > then follow the prompts. You may sign in for personalized help. 

If you are still unable to proceed with setting up in the ActiveArmor mobile security app, then you can submit an online ticket through app support if needed. 

Try this and let us know how it goes. We look forward to your response.

Clarissa, AT&T Community Specialist 

That Wireless Support Tool was no help. I’ve deleted both Active Armor and Call Protection Plus and reinstalled Active Armor. How do I submit an online ticket through app support. I will try the link. 

We understand the importance of being able to access the Active Armour app, Lorimara. 

We want to help. Let’s meet in a Direct Message to discuss your account details and escalate your technical issue. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums).

We look forward to discovering a resolution for you. Thanks for reaching out to AT&T Community Forums!

Nelson, AT&T Community Specialist