ActiveArmor support

I have the AT&T unlimited elite plan and from what I understand I should receive the ActiveArmor plus (i..e. wifi vpn, reverse number lookup) features as part of my plan. These features use to work on my wireless phone until I deleted the app and reloaded it.  Who can I talk to to get these working again.  I tried emailing AT&T Mobile Security almost a week ago and a ticket was setup but have not received a response back.