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kcpistol's profile

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Monday, January 2nd, 2023 6:31 PM

ActiveArmor setup failure on Samsung S10+


I am using an AT&T branded Samsung S10+ and have used CallProtect for years - have recently started receiving a ton of spam calls and traced it to this cutover, which has failed to work correctly in my circumstance.

I am subscribed to the Advanced ActiveArmor - and it appears that both CallProtect AND ActiveArmor are installed on my phone, but ActiveArmor says it is not receiving any calls in its call log.

I'm tempted to list all the stuff I have tried, but it's irrelevant - please provide guidance to either fix this app or uninstall/reinstall, as I don't seem to be able to do either currently.



Community Support


211K Messages

3 months ago

Hello kcpistol, we're here to help you with your ActiveArmor setup.


We would like to recommend that you disable the Call Protect app. The Call Protect app maybe interfering with the ActiveArmor app.


Let us know if this helps.


Thank you for visiting AT&T Community Forums!


Carlton, AT&T Community Specialist 

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