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New Member

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7 Messages

Wednesday, June 7th, 2023 5:27 PM

ActiveArmor Advanced Mobile Security, Identity Monitoring Configuration

I have never been able to configure the Identity Monitoring part of My Identity for ActiveArmor.  I have AT&T Unlimited Extra Plan for my IPhone.  I have researched several times to no avail.  I cannot add a phone number, or email address, etc.

Community Support

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232.7K Messages

1 year ago

We understand how important it is to set up ActiveArmor to stay protected @unclejoe991.

 

When setting up ActiveArmor, you want to check for any updates

  • For Apple: Go to your App Store > search for ActiveArmor mobile security > select Update.

You may want to uninstall the ActiveArmor Mobile security app, then reinstall and see if you are able to complete the set-up. 

 

Are you on the ActiveArmor Advanced mobile security? If so, ActiveArmor advanced mobile security users can also set up Identity Monitoring. Get alerts and helpful tips if your info is found on the dark web. You can monitor email addresses, phone numbers, medical IDs, and unique IDs like your passport or driver’s license. 

 

We look forward to your response, please let us know if this information was helpful.

 

Diajhanae, AT&T Community Specialist 

New Member

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7 Messages

1 year ago

First, a comment, my wife and I upgraded to 12 Pro about 2 years ago.  A few months afterward, I added Hotspot support to my account, that gave me Unlimited Extra to my plan.  My wife is on Unlimited Basic so she gets the statement that uplifted feature is a 3.99/month additional charge, she does not need the service.  My level gives me the opportunity to configure of Identity Monitoring.  I cannot do the configuration!  I have worked on this 3 or 4 times on this issue over the last many months.

Today, I again removed and reinstalled the ActiveArmor Advanced Mobile Security App.  I have done it more than once over the last year to year and a half.  Also, I am on the current App update.  The answers to your other questions are in my subject line and 2 lines of description.  Today, I called into 800-288-202 and spoke to two different people, the second was to be the next line of support but neither person could understand the issue and hence was of no assistance.

Community Support

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232.7K Messages

1 year ago

Hello there @unclejoe991, that 's not the experience we want you to have with our Active Armor.

 

Please locate the chat icon in the upper right-hand corner, of the forums page next to the bell icon in order to meet in a Direct Message. We will then be able to dive a little deeper into your account for the Active Armor Identity Monitoring.

 

In the meantime, gather your account information that we will ask for in the Direct Message.

 

We look forward to assisting you soon.

 

Ashley, AT&T Community Specialist

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