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nickee33stl 's profile

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1 Message

Wednesday, January 4th, 2023 12:24 AM

Active Armor

Whenever I go to unblock a call from the call log, I keep getting an error message saying, oh no we have hit a snag please try again later. It has been giving g me this message since ActiveArmor took over Call Protect. I have restarted the several times, Unstalled and deactivated the app. Can someone please help me figure out what is wrong?

Community Support


229.4K Messages

1 year ago

We are here to help you with your ActiveArmor concerns, nickee33stl.


We do understand how important it is to be able to unlock a caller from your call log. 


Typically, uninstalling and reinstalling the app will help refresh and allow the app to function normally. Thank you for letting us know you have tried these steps, and it did not help. 


You also want to check for any app updates to be sure you are on the latest version. 


In addition, if you are still running in to that same error message, you may file a ticket online to app support if needed. 


Try this and let us know how it goes!


Clarissa, AT&T Community Specialist 


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