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New Member

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1 Message

Thursday, April 16th, 2020 9:45 PM

Activate HBO

I'm having issues activating HBO after upgrading my wireless service to the elite unlimited package that includes HBO. When I go to select my provider I select AT&T Wireless / Watch TV I get the error message: We’re having trouble verifying your access to HBO GO with your TV provider.

Sorry, we can't sign you in right now. Please try again later or contact your subscription provider for help. I was on the phone for 35 minutes with AT&T and they concluded that I needed to call HBO to register my account with them Of course, HBO said that I need to go through AT&T to register. Can anyone help me?

I also clicked on the link in the SMS message. It says: You've got HBO. It's all yours at no extra charge with your AT&T Unlimited Elite Plan. Sign in at www.att.com/myatt to start watching. When I do so there is no indication of how to do this. The customer service rep said there should be a start watching button but there isn't.

Community Support

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232.9K Messages

4 years ago

Hi, @deussery

 

Thank you for reaching out to us, I'll be glad to help you with getting access to HBO GO.

 

To do that, I'll first need to take the thread private and acquire some account information. Let me know you've read this message. Once the thread is private, you'll need to log into the forums with your forum account to see and view the thread. At that point, it'll just be a conversation between the two of us.

 

Charles O. Community Specialist 

New Member

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1 Message

@ATTHelp I need help with HBO as well

New Member

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2 Messages

4 years ago

I too am having the same issue after upgrading my plan today. Seems as if I am on a merry-go-round.

Community Support

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232.9K Messages

4 years ago

Hi, @deussery


 


Thank you for reaching out to us, I'll be glad to help you with getting access to HBO GO.


 


To do that, I'll first need to take the thread private and acquire some account information. Let me know you've read this message. Once the thread is private, you'll need to log into the forums with your forum account to see and view the thread. At that point, it'll just be a conversation between the two of us.


 


Charles O. Community Specialist 

New Member

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1 Message

I am having this exact same issue and no way to get around it

New Member

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1 Message

Hello, I am having this issue as well. Please provide some help

New Member

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1 Message

I'm having the same problem. The link in the account to activate HBO takes you to a marketing page (https://www.att.com/plans/unlimited-data-plans/). Please fix.

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