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New Member

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2 Messages

Thursday, May 20th, 2021 5:41 PM

2 factor authentication sent to children. No work around. ATT is not parent friendly.

I am the head of the household and have a company supplied non-ATT phone.  I purchased an ATT wireless plan for my minor children.  So, when I try logging into my account, the only options to send the 2FA code to are my children.  ATT refuses to send the authentication code to my wireless phone number, disable the 2FA process, or send the code to my ATT owned email address.  Instead, they insist on sending the code to my kids because it is "for my own good and protection".  Not it's not.  It is not good and not acceptable.  I have been an ATT customer for more than a decade.  I have UVerse, Internet, and wireless plans with ATT and will be moving them all over to more parent friendly companies.  Such a shame.   ADIOS ATT!

Don't even get me started about the issue with their email server being down since 5/11 (9 Days as of this writing!) with no resolution timeline in sight.

ACE - Expert

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35.1K Messages

3 years ago

I do not think their e-mail server has been down for 9 days.  Perhaps your access has been down that long.  If you want to work on that, feel free to make another post on that issue.

MFA is for your protection.  The mindless support drones don't understand your problem; it's not on their script.  Your phone is not one on your account.

You should be able to have it remember your device as MFA authenticated, though.

New Member

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2 Messages

3 years ago

Thank you JefferMC.  

You may be correct about the server.  Let me put it this way...I have not had access to my email for 9 days and they have no solution in sight.

I escalated the issue to a manager and they were unable to help with the MFA issue.  There is zero flexibility in their policy.  You are correct that it remembers my device as authenticated, until I have to delete cookies or clear my cache which is done routinely for my protection.

I appreciate your help, but I am through with ATT.

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