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New iphone 13 pro not receiving calls from outside our family plan

I recently switched my service from an iphone 11 to an iphone 13 pro, added my son to our family plan and gave him my old iphone 11. Now my phone does not ring when anyone outside of the family plan calls me, it goes straight to voicemail. I can see the missed call and the voicemail in the phone app

Questions

 • Phones & Devices

14

1

0

Switching back from Cricket to ATT

So I ported our phones from ATT to Cricket a few days ago.  Price can't be beat and I always feel raked over the coals by ATT.  Although everything else works fine - neither phone can receive calls.  Cricket does not seem to be dooing much about it so I I think I must reluctantly switch back.  I nev

Questions

 • Wireless Account & Billing

1.9K

6

0

One Bae

I'm gonna change service switch service or whatever you want to call it Because this is getting out of hand I can't sit here and just deal with one bar when I pay a 100 bucks a month for a phone service and get nothing in return you guys are a sad excuse for a phone company who do nothing rectify a

Questions

 • Phones & Devices

16

1

0

Sim card from at@t,

I bought a sim card from at@t now my cricket phone is saying that my network is locked what do I do

Questions

 • Phones & Devices

16

1

0

Military deployment

Followed the steps to cancel and unlock my phone. Submitted the email and it redirected me to the portal. Once there my IMEI number was invalid. I proceeded to call about why its invalid and needed to submit my request for the deployment. They called me back saying I did not qualify since my deploym

Questions

 • Phones & Devices

24

5

0

How do I activate the changes I made to my hotspot?

I changed my plan to 50 GB from 15 GB because my internet stopped working and I have no control over that. So why isn’t my hotspot working again? I just want internet connectivity!

Questions

 • Features & Services

7

0

0

Accepted Solution

How can I get my account information

I. Trying to get my account number password and pin but don't know where to find it

Questions

 • AT&T PREPAID

23

1

0

Cellular connection does not work when phone is off or far.

I have an apple watch series 7 and phone plan through FirstNet. I pay the $25 for the watch plan. I have called firstnet customer support. The cellular connection icon is still white on my apple watch. When the phone is off or my watch is away from my phone the cellular connection does not work. I c

Questions

 • Phones & Devices

31

3

0

Accepted Solution

Official Solution

Visual voicemail not working

Hi I have a question about the visual voicemail app not working on my s21. The last time it worked was around the 14th of this month and since then I have to actually call to hear the actual messages plus the last few messages that I have been left don't even show on the app. Can someone offer assis

Questions

 • Features & Services

4.2K

12

0

Transfer number and data from husband's android to my old iPhone. Both numbers are currently on the same ATT plan.

When I upgrade my iPhone, I want to move everything off of my husband's android on to my old iPhone. Is this something I can easily do myself?

Questions

 • Phones & Devices

18

2

0

Fraudulent Activity

Hello, I submitted all the required paperwork to report fraudulent activity to the AT&T fraud website (https://attfraud.custhelp.com/app/mobility). I submitted this documentation on August 3rd. It said I would receive a response within 3-5 business days but I haven't heard anything yet. Whenever

Questions

 • Wireless Account & Billing

18

1

0

Winegard ConnecT 2.0

I'm currewntly an AT&T wireless customer subscribing to the unlimited data plan, which I got a couple of years ago. I also subscribe to AT&T TV Now, which I use in lieu of a cable or satellite service. I'm getting a new RV and it comes with a Winegard ConnecT 2.0 unit. I'm trying to find out how m

Questions

 • Phones & Devices

10K

26

Att service with 320 air and Gateway

The antenna links to the gateway but the ATT SIM card doesn’t give me internet. ATT plan is in place and on. Suggestions please.

Questions

 • Phones & Devices

5

0

0

Accepted Solution

Prepaid plan not working

I bought a SIM card kit online. I use my own phone bought from Indonesia (Samsung A73 5G). I activate my card and then enroll in the $25 online only plan ($300/year) but then paid the plan after a few hours of activation. After I paid my plan, I got a new number from the first activation. I tried to

Questions

 • AT&T PREPAID

41

13

0

Need phone records from 2009. No longer have the ATT account that was used then.

I am looking to retrieve my phone records from b 2/21/2009. I no longer have this ATT account but have been unable to find a way to get this information.

Questions

 • Wireless Account & Billing

14

1

0

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