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How do get a shipping label sent to my email to send in my iPhone 7 Plus as part as an upgrade I just did?

I recently upgraded my phone in store and was told to send in my iPhone 7 Plus to get the $350 credit as part of my upgrade. I can't find how to get the shipping label sent to my email

Questions

 • Phones & Devices

10

1

0

Help with trade in order!

I just ordered the S22 trade in deal and I was wondering if I could cancel that order? If not I was wondering when the new phone arrives can I send it back and will I get a refund on what I spent to order it and if I will be charged the $30 upgrade fee?

Questions

 • Wireless Account & Billing

15

1

0

Not registered on network error on my Samsung S22 Ultra used as unlocked device from India

I was given activated corporate Sim card. I tried on both sim slots 1 by 1. I have even tried network reset. This 'not registered on network' issue continues. Just wondering if activation of Sim is properly done? I am lost because Samsung's best device and ATT Sim seems some compatibility issue.

Questions

 • Phones & Devices

25

2

0

Creat Account for App

I’m locked out of account for trying to set up account for first time

Questions

 • Wireless Account & Billing

13

1

0

Dont have access to Phone text Message or Email address

So I am in a bit of a pickle. I got this data only type sim for my tablet so it only gets data, no phone or text messages. Also, when ordering this sim, I gave the representative an old email that i no longer have access to. As a result, I can't login to my online Att account to make any kind

Questions

 • Wireless Account & Billing

18

1

0

unlocking a flip phone - cust serv rep said "you can't"

Switching from AT&T to TMobile. 2 lines ported easily.  My mom has a Tinno U102AA (Cingular) flip phone.  It's asking for a NCK code (18 digits, I believe).  NO ONE at AT&T knows what I'm talking about.  In fact, the last cust serv rep told me (while she was laughing), "

Questions

 • Phones & Devices

140

5

0

Accepted Solution

Official Solution

Unlock request denied

I know the rules of the unlock request. I have a phone that is not associated with my ATT account. Can I put a sim card from another carrier in it and use it? It is an ATT device.

Questions

 • AT&T PREPAID

176

8

0

Accepted Solution

Official Solution

ACP Application Status

I need to see the status of my application through the Acp.

Questions

 • AT&T PREPAID

45

2

0

Mns can’t find it

Why can’t I find the mns settings on my iPhone 12pro max

Questions

 • Phones & Devices

46

12

0

Wrong phone sent

Good Evening,been trying to contact att as I was sent the i phone 8 and not the 8 plus. Clearly a misunderstanding that I want remedied asap please. Thank you

Questions

 • Phones & Devices

465

5

0

Accepted Solution

Official Solution

Confirm your email - unknown account number

Has anyone gotten emails from AT&T to confirm your email address associating with an account number you don’t have ?

Questions

 • Wireless Account & Billing

87

3

0

Accepted Solution

Official Solution

Caller ID Name

So - according to ATT - prepay phones will  show up on Caller ID as "Wireless Caller" or something. My phone does not show up as that.  It shows up with someone else's name. Any ideas how to change this?

Questions

 • AT&T PREPAID

637

6

0

Unknown callers

Presently the att apps active armor and call protect cannot screen out unknown callers.

Questions

 • Features & Services

12

1

0

Rate Increase

Rate Increase as of June, 2022. With current food, gas, and housing costs, is it really necessary to increase rates! We have 2 accounts and therefore are now paying an additional $ 12.00 per month and basically living on Social Security!!

Questions

 • Wireless Account & Billing

69

4

0

Billing address for a car

Proof of my address or I need to change my address

Questions

 • Phones & Devices

34

7

0

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