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Message 6 US01LV

AT&T wireless customers are unable to contact our business locations in Western Kentucky. They receive the message above after “we’re sorry.  We are unable to complete your call at this time..” message. I can’t figure out how to submit a ticket for this.   Any help would be appreciate

Questions

 • Features & Services

12

1

0

Slow data speed

I am currently on the “Elite unlimited” plan using my iPhone 13 Pro Max. Even with full bars 5G, 5GE, my data is consistently very slow! I went on the AT&T App and turned off “data saver” and it does not change anything! There is nothing wrong with my iPhone, even so, I re-set my network setting

Questions

 • Features & Services

1.3K

3

0

The Active Armor support for iPhone

There is no way to report bugs about the Active Armor app. There is no useful links to do so: - Active Armor's Settings -> Help gives https://www.att.com/support/article/wireless/KM1185527 - App Store -> Active Armor app -> App Support gives the same URL It is not giving any means to a

Questions

 • Features & Services

9

0

0

why is att so expensive

tmobile offered 55 & up plan for 27.50 each for two lines while att charges 65 with a discount of 10 on each so we are needlessly paying 75 per month. also get free smartphone plus 100 AAA prepaid mastercard please make it so we stay with att

Questions

 • Wireless Account & Billing

58

10

Accepted Solution

Where is Active Armor "app support"?

The Get Help section of the Active Armor app redirects you to the following site if you are having issues:Fix AT&T ActiveArmor mobile security app issueshttps://www.att.com/support/article/wireless/KM1185527In the FAQs at this link it says:Where do I report problems with the AT&T ActiveArmor

Questions

 • Features & Services

29

2

0

Active Armor is falsely marking 3rd party VPN as a threat

I have started using Active Armor and have been quite happy with the app. However, I have come across one issue that appears to be a bug. I have two different 3rd party VPNs installed on my iPhone 13 Pro Max outside of the one that is installed by Active Armor. One is OpenVPN that I use to connect t

Questions

 • Features & Services

27

5

0

International data plan - Can I use my phone as a hotspot for my laptop?

I will be traveling this fall for 3 weeks in several European countries. I plan to use my phone International plan instead of purchasing SIMs along the way, mostly for convenience purposes. My current plan lets me us my iPhone as a hotspot so I can use my laptop while riding in the car. Will I also

Questions

 • Phones & Devices

8

0

0

VMWare Horizon Client will not connect using iPhone hotspot.

Can connect using ISP or Verizon hotspot but no go for AT&T. Authenticates but then shows balnk screen and then times out. AT&T is blocking ports used. Why?

Questions

 • Features & Services

215

16

0

rewards

I log onto the rewards website and it says there are no rewards, however I was supposed to receive 3 gift cards. Website said to check after 45 days, today is day 46. It's so frustrating you guys make this a labyrinth but when joining it's explained as a simple 2 step process, when in reality I have

Questions

 • Features & Services

48

3

0

I'm mad

I have been having issues with att from home internet taking a week after i was told 2 days then a sales rep comes and i switch phone carriers. They give me 2/3 Brand new phones that don't work. I would like to speak to a GM representative have been hanging up on me and all

Questions

 • Phones & Devices

25

2

0

I have to restart phone to get calls or make a call, everyday to every other day.

There will be days where I get notification for voice-mail but did not receive a call or I will try to call someone and it will just hang up. So I know I have restart my phone. This happens also with my family and their phones. They won't be able to call out or not receive calls.

Questions

 • Phones & Devices

375

7

Signature Program Elite vs Premium

AT&T recently switched their top tier program from Elite to Premium to avoid having to offer HBOMAX for free to new customers. For those of us who are on the elite program are we still eligible for the signature discount? Currently the "legal stuff" outlines requirement to be a part of the Premi

Questions

 • Wireless Account & Billing

22

3

0

I'm in London with international roaming addon; can't text

I paid $35 for the international roaming addon on my plan. I can use data, but can't send texts - I've tried sending texts to US, Canadian, UK and German numbers, none of them work. I thought this was included in the international roaming addon? I've already tried restarting my phone, that did no

Questions

 • AT&T PREPAID

19

3

0

If there's any programs help?

I was wondering if there's any programs out there that can help me pay my last due balance on my phone number since the COVID pandemic because I lost my jobs and ended up being homeless since it started so I was just wondering if there's a program out there that can help me get caught up with my bil

Questions

 • Wireless Account & Billing

13

1

0

Trying to charge more whenever you pay amount due

Does anyone else have issues with they’re account payment due? Every time I pay what it says “balance due” on the page when you log into your account, it tells me I owe more money then that to keep my service going. It charges my card and then they cut the service off to my phone saying I didn’t put

Questions

 • AT&T PREPAID

29

4

0

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