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Can't Get Pin Sent To Activate New Prepaid Account

I'm trying to set up a new prepaid account. I've inserted the sim, go through the steps saying everything is set and "Your SIM card is active." But when I click continue, I get this message: "The information provided is not valid. Please try again or use Send Another Temporary Password." So I try

Questions

 • AT&T PREPAID

5

0

0

Unlock prepaid

Why can't a prepaid phone be unlocked? I bought it but used it on a regular phone line not a prepaid line.

Questions

 • Phones & Devices

11

1

0

Rings before Voicemail picks up

How do I change the number of rings before the VM picks up on Samsung?

Questions

 • Features & Services

5

0

0

Firstnet 5g

So I just upgraded to a Samsung S22 Ultra on first net. I can only seem to get 4g lte or 5Ge coverage. My daughter has a standard S22 on a standard ATT account and she has 5G with full bars while the phones are side by side. How do I fix this?

Questions

 • Features & Services

4

0

0

iPhone 8Plus No Service

So, I currently am having issues with my phone where I can’t access anything on it without Wi-Fi. I can’t call customer support and ask for help because I literally cannot call anyone for whatever reason, and evidently AT&T will not communicate via anything besides phone calls. Does anyone have

Questions

 • Phones & Devices

12

1

0

Old business name from 11 years ago showing up as my caller ID

I have noticed recently that when I call people, on some phones, my old business name comes up.

Questions

 • Features & Services

4

0

0

Prepaid sim not working

I have purchased a prepaid sim but I can’t call or receive calls

Questions

 • AT&T PREPAID

806

9

0

Unlocking phone sim for deployment

I have spent the last 2 days on the phone for 6+ hours trying to speed up my unlock. I’ve done EVERYTHING. Requested the unlock, sent the military orders. Waited for 48 hours. Called the military support line that AT&T offers. Nothing. Absolutely no help. Half of the people I speak to either doe

Questions

 • Features & Services

12

2

0

I knew it was too good to be true!

I decided to take advantage of the trade in program with att. The disclosure information clearly states if orders at att.com you would receive the promotion card, but all of a sudden it was applied as bill credits. Not to mentioned my IPhone 11 max was in great shape and so I should have received th

Questions

 • Wireless Account & Billing

24

2

0

Where oh where has the MF279 gone?

Need to replace my MF 279, and after 2 trips to local ATT stores, and 3 calls to Support, I still have no answers, so here I am. From an article I read, it seems that the only way I will be able to keep my whole house wifi is to find a 3rd party seller. Is this correct? Who should I contact to find

Questions

 • Features & Services

12

2

0

Prepaid data plan vs post paid data plan

We recently switched from post paid to prepaid and noticed a degradation (cutting out) and throttling (slow). Is this normal? Given we were no where near the data limit, this seems surprising and annoying.

Questions

 • AT&T PREPAID

29

3

0

Accepted Solution

Wi-Fi calling isn’t helping with texting pictures from iPhone 13

On iPhone 13 I have Wi-Fi calling turned on, as I live in an area with poor cellular connection (1 bar, a few spots none). My Wi-Fi connection is good, but I’m still unable to send pictures 90% of the time. Not sure if it matters, but I have tried turning off iMessages and messages are set for MMS.

Questions

 • Phones & Devices

12

2

0

Need MCK network unlock code for my A325g

Purchased a pair of phones on ebay new from a seller advertising as network unlocked. Have since chargebacked and won,  but now have 2 phones locked to AT&T network and we are on Tmobile now.  I contacted AT&T Device Unlock and was given a code off my IMEI for one phone, but it di

Questions

 • Phones & Devices

18

4

0

You are not connected to a network....

For the last two weeks I have been consistently getting the following message whenever I try to make a call. "Your phone's not registered on a network, so you can only make emergency calls." When I try to text, it fails and says "Couldn't send message. Not connected to a network." My sister a

Questions

 • Phones & Devices

10

0

0

Prepaid balance

Hello. So I have a mobile hotspot turbo 2.0. I've used up ally data, however yesterday I made a payment over the phone to add on $55 to renew my data usage, but I am seeing now that it stayed in my prepaid balance. However I'm unable to figure out how I can use that to renew my plan before the 1st o

Questions

 • AT&T PREPAID

14

1

0

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