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(199859)
iPhone 14 Pro Upgrade HELL - Can We Get Serious Now?

I received an iPhone 14 Pro upgrade phone as part of a trade-in for my iPhone 11. The box arrived damaged as well as the iPhone packaging. 2 Chats, 6 calls, and 2 hours of my time. It's still unresolved due to incompetence. I've never experienced such stupidity, apathy, and a flawed

Questions

 • Wireless Account & Billing

37

3

0

Long time customer lied to about new service for commissions

We went to the Austintown oh store and worked with a man named Anthony. We asked about the first net first responder program because my wife works as a care coordinator for a kidney care specialist. Anthony said he would need some kind of documentation. My wife had just started this job but worked a

Questions

 • Features & Services

21

2

0

Unlock request - wrong email

Hello, I sent a unlock request few days ago, but i put a wrong email. Now im trying to submit a new unlock request but on the last page I get a message that there is already a pending unlock request. more than 10 days have passed since I made the first request. From already thank you very much

Questions

 • Features & Services

26

3

0

ATT Locked My Account & Number

On Friday I decided to get the new iPhone 14 Pro with best buy because I have total tech and it's cheaper to buy ur iPhone from Best Buy instead of ATT etc. I also ported my number to ATT using the best buy website.(worst mistake ever). So I got the Phone on Monday night (Sept 19th) & went insid

Questions

 • Wireless Account & Billing

17

1

0

Unlock device Failed

Hi. I have Samsung galaxy s10+ locked in At&t. I already have the unlock code provided by at&t but it failed. I request again and they gave me the same unlock code from the previous one. I tried 3x but still got the same error. Im afraid my phone will locked up if I failed 5x. Thank you.

Questions

 • Phones & Devices

29

2

0

unlock request

hi i have submitted a IMEI of device to get unlock but its in pending for last 10 days there is no reply on that . whenever i check the status its says in pending . below is the request and imei . Device IMEI number: (Edited as per community guidelines) Request number: (Edited as per communi

Questions

 • AT&T PREPAID

23

1

0

AT&T can’t upgrade most 5G phones to new bands, regrets the error

This article is about the AT&T Wireless two-step for those of us with “5G” phones that are only a few years old! https://arstechnica.com/gadgets/2022/09/att-wont-upgrade-older-phones-for-new-5g-bands/

Questions

 • Features & Services

14

0

0

Official Solution

I can't pay online for my prepaid account

I try to make a payment online, but it always shows error: "Invalid state. Please verify and try again." or "We are currently experiencing an issue processing payments. Please try your request again later. No other services are impacted.".

Questions

 • AT&T PREPAID

35

3

0

order status

I purchased 2 iPhone 14 pro yesterday, one black and one purple, and the purple shipped yesterday but the black shipping status says on hold and pre-order, I just want to make sure my order for the black iPhone 14 pro was processed and that ill receive in a timely manner.

Questions

 • Phones & Devices

23

1

0

Warranty on phones

I sent back two phones to at&t and somehow they got lost or still in transist. Why should I be charged for them being lost or still in transist? it's not my fault because i did send them back within the time frame!!

Questions

 • Wireless Account & Billing

20

2

0

Accepted Solution

Official Solution

Phone Network Locked

My phone’s network is locked to AT&T, I have been trying to get them to unlock it. I have been sent to Samsung back to AT&T four or five times, they even sent me to the New carrier I plan to move my service to! MY phone’s are paid for and they claim that all the devices are unlocked. I have

Questions

 • Phones & Devices

106

4

0

Accepted Solution

Official Solution

Will att except a temporary paper ID to become a new customer and buy a new phone

My purse was stolen which had id, phone, cards, etc in it. I am waiting on my permanent ID to come in. I no longer want to use my phone provider because of the way the incident was handled regarding my phone. Will att except a paper ID so I can buy a phone from them and start new service so I have a

Questions

 • Wireless Account & Billing

685

3

0

Forgot to confirm for unlock request within 24hrs

Hi I applied my device to unlock last week, however, i confirm my request after 24hrs (the email need me request within 24hrs) I check my status, it shown pending and said me still not confirm the request; then i try to submit a new request, but it shown my device's IMEI is processing unlock and can

Questions

 • Phones & Devices

16

1

0

Collection with credence resource management

So I had a account with AT&T years ago and I have a collection with credence resource management. Is it possible to just pay AT&T directly or would I have to pay the collection agency from which I seen and heard from people that they scam people.

Questions

 • Wireless Account & Billing

85

5

0

Has anyone else had AT&T flag their cell number as SPAM because of the amount of multimedia used?

I'm on an elite unlimited data plan and can no longer send group texts, voice messages or pictures between about 25 friends, family and parents that I provide daycare for. Supposedly the amount of multimedia I use caused the AT&T system to think it is SPAM. There is no overriding it and I must w

Questions

 • Phones & Devices

42

11

0

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