Wireless Forum

Wireless Forum

Share tips and tricks with other AT&T Wireless customers.
Ask a question

Latest conversations

View More

(195412)
Hotspot

Earlier today I purchased a 5 GB hotspot and without notification it was taken from me before I finished using it I still have proof of payment & my usage. I want a refund.

Questions

 • AT&T PREPAID

23

3

0

Fraud Dept Unreachable

I submitted a fraud ticket when 2 new lines appeared on my account. They replied by email a few days later saying they weren't fraudulent. Customer service told me they obviously were. When I tried calling the number in the reaponse email, it just played a recording telling me to submit an inquiry.

Questions

 • Wireless Account & Billing

21

4

0

Official Solution

Unlock doesn’t work on Samsung propel

I requested an unlock code on a Samsung propel phone I have. I submitted a request with the IMEI number. I got the code today and followed the instructions but the code didn’t work. It didn’t unlock the phone. I did try to attempt with a few times and ended up freezing the phone. I can’t seem to fin

Questions

 • Phones & Devices

41

10

0

Refund of my money

2 days ago after arriving the US,MI I went directly from the airpot to At&t and asked them to buy a prepaid sim card. I did choose 60$ unlimited plus plan. After that I paid 15 for simcard. And 5 for activation. The cashier told me he made a discount for me. But after that he said bcs of the una

Questions

 • AT&T PREPAID

38

5

Constant dropped calls at same location for last two weeks (06/11/22)

For the last two weeks, any calls made or received while at home are immediately or within a matter of minutes dropped. After daily calls to AT&T, I have tried switching Airplane mode on/off, the most recent update has been made. I have tried it with wi-fi both on and off and that didn’t make a

Questions

 • Phones & Devices

50

5

0

MMS not working (galaxy note 9)

When my friend send me long messages or photos I cant see them neither can I send photos/long messages When they tried this pops up But also when I try to sent a photo this happens Please help me

Questions

 • Phones & Devices

12

1

Calls going to voicemail after half ring and I don't have ActiveArmor

This happened a few years ago. I had Active Armor, was told to remove app and customer service rep had opted me out, we had reset network settings, and still some calls from those on contact list were still going to voicemail. I called ATT again and got lucky, because the agent had worked at ATT fo

Questions

 • Features & Services

15

1

0

Cell tower

Sorry in advance for the long post here, but i feel it's necessary to explain this in detail so i dont keep being told to restart my phone to fix the issue.. We live on Bland Rd , Estill Springs TN. We live In a rural area and are long time AT&T customers with 5 wireless lines. We have never ha

Questions

 • Features & Services

38

2

0

Closed

False cost info from AT&T rep

Had a chat with an AT&T rep as I wanted to determine if AT&T offered any better deals on a new phone and a plan, than Verizon who I've been with for over 15 years. AT&T rep, and chat transcript shows that a phone was offered at $10 per month, then billed to me at $16 per month.  Th

Questions

 • Wireless Account & Billing

45

10

0

MVNO with ATT prepaid phone

Trouble shooting connection with ATT network from MVNO with ATT Prepaid phone

Questions

 • AT&T PREPAID

15

1

0

How do I activate the Winegard 4G LTE + WIFI EXTENDER with TV/AM/FM ANTENNA?

WINEGARD ConnecT 2.0+ 4G LTE + WIFI EXTENDER installed on the roof of my 2022 Thor Windsport 35M class A motorhome. It has an ATT simcard. ATT support does not know how to connect it to the ATT mobile network. Any ideas?

Questions

 • Phones & Devices

11

1

0

Unlock phone - free SIM

Good Day, I have bought in the US a Samsung Galaxy A53 5G phone and an AT&T prepaid SIM (1 month). Coming back from the US, I wanted to unlock the phone to my local SIM. When I try to that on the website, it says: Looks like we can't unlock your device just yet. Try your unlock request aga

Questions

 • Phones & Devices

69

15

0

Accepted Solution

Issues with how to access a second hand bought AT&T tied-to iPhone

I bought a used iPhone and then discovered it’s still tied to an AT&T account, however, we don’t have the account there so I can’t access any live agent as it requires me to sign in. What should we do to unlock it? I live in Norway.

Questions

 • Phones & Devices

14

2

0

Email To Text Not Working For Only One Phone On Account

Would anybody out there know why one phone (the main line) on an AT&T account can not receive email to text messages, but an identical phone on the same account receives them without issue? I have tried every solution I can think of. AT&T phone reps that I have reached so far didn’t understand th

Questions

 • Features & Services

12

1

0

Troubleshooting WiFi calling

I am unable to activate WiFi calling - I continue to receive the Provisioning failed, please try again later.  I have confirmed that my phone (Samsung Galaxy S8) is compatible with WiFi calling, the WiFi calling option within Connections is present, I have an active AT&T plan that appears

Questions

 • Features & Services

34

5

0

Not finding what you're looking for?
Fix, replace or check device delivery

Shop the way you want

Free shipping & returns

Shop online with free shipping and returns.

Learn more

Same-day pickup

Order online and pick up in-store or curbside today. Subject to availability.

Find a store

Same-day delivery

Get same-day delivery with optional expert setup. Subject to availability. Select areas only.

Learn more

Live shopping assistance

Get help picking out the perfect device and plan with a live virtual expert.

Learn more
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.