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Smart Label Tracking////UNWANTED BILL

I returned my damaged phone via instructions from AT&T, with a prepaid label in July 2022. I dropped the packed to the Post Office.  I tried tracking my package serval times on www.tracking.smartlabel.com .   To date, there is no information about my returned package.   I

Questions

 • Wireless Account & Billing

38

4

0

Im trying to unlock devices already paid but they are stuck in database

Im trying to unlock devices that are already paid and does not have any contract but these are rejected because the IMEIs numbers are stuck in the AT&T Database, how can I fix it for each IMEI number ?

Questions

 • Phones & Devices

32

3

0

Unlock request no email received

I received my unlock request code however I never received an email so that I could confirm as requested per instructions. It states have 24 hours to confirm however receiving no email I'm unable to confirm. I have checked my spam folder. As instructed by the website I submitted a status request w

Questions

 • Phones & Devices

19

1

0

Nearly impossible to cancel an account - such a scam!

I lost my ipad. It had AT&T cellular service associated with it.  I went online to cancel the account.  NOWHERE online can you cancel an account - they say you have to call.  I tried using the chat - didn't work.  I called.  Went through all kinds of chaos with them say

Questions

 • Wireless Account & Billing

29

4

0

Unable to load Door Dash (Dasher App)

I recently upgraded to an iPhone 12 Max and now my Dasher app is unable to load. I worked with the Door Dash support team and they concluded that because I was able to connect just fine with WiFi and not with only cellular data turned on that it is an issue with my carrier. Not sure how to fix. It w

Questions

 • Phones & Devices

38

8

0

Unlock request has never been processed

Submitted request for over 1 week ago. Keep saying it is processing. Never received an email and or request number. Please help

Questions

 • Phones & Devices

11

1

0

Unsafe item found in scan

Att Active Armor scan found 1 unsafe item on my device. But it doesnt say what it is, nor does it give any information on what to do to find it, or remove it. So i just have to know my device has an unsafe item, and i cant know what to do?!

Questions

 • Features & Services

19

1

0

No return label for one phone

It was a trade in offer. Recieved the new phone without a return label in the box to send back old phone (it said "NO RETURN LABEL REQUIRED") or without the white kit to insert old device. How do we send the old device back? Do we have to request a new kit?

Questions

 • Phones & Devices

17

1

0

USPS lost $700 trade in phone -or- HYLA Mobile lost it, How does AT&T handle a lost trade in?

Did the $700 trade in promo. Step 1 - Received return box, followed instructions, took phone to USPS post office and have receipt it was received.  NO shipping status update from USPS for two weeks.  Step 2 - Contacted AT&T was told to contact USPS.  Step 3 - Contracted USPS a

Questions

 • Wireless Account & Billing

33

6

0

iPhone 14 Pro Upgrade HELL - Can We Get Serious Now?

I received an iPhone 14 Pro upgrade phone as part of a trade-in for my iPhone 11. The box arrived damaged as well as the iPhone packaging. 2 Chats, 6 calls, and 2 hours of my time. It's still unresolved due to incompetence. I've never experienced such stupidity, apathy, and a flawed

Questions

 • Wireless Account & Billing

37

3

0

Long time customer lied to about new service for commissions

We went to the Austintown oh store and worked with a man named Anthony. We asked about the first net first responder program because my wife works as a care coordinator for a kidney care specialist. Anthony said he would need some kind of documentation. My wife had just started this job but worked a

Questions

 • Features & Services

21

2

0

Unlock request - wrong email

Hello, I sent a unlock request few days ago, but i put a wrong email. Now im trying to submit a new unlock request but on the last page I get a message that there is already a pending unlock request. more than 10 days have passed since I made the first request. From already thank you very much

Questions

 • Features & Services

26

3

0

ATT Locked My Account & Number

On Friday I decided to get the new iPhone 14 Pro with best buy because I have total tech and it's cheaper to buy ur iPhone from Best Buy instead of ATT etc. I also ported my number to ATT using the best buy website.(worst mistake ever). So I got the Phone on Monday night (Sept 19th) & went insid

Questions

 • Wireless Account & Billing

17

1

0

Unlock device Failed

Hi. I have Samsung galaxy s10+ locked in At&t. I already have the unlock code provided by at&t but it failed. I request again and they gave me the same unlock code from the previous one. I tried 3x but still got the same error. Im afraid my phone will locked up if I failed 5x. Thank you.

Questions

 • Phones & Devices

29

2

0

unlock request

hi i have submitted a IMEI of device to get unlock but its in pending for last 10 days there is no reply on that . whenever i check the status its says in pending . below is the request and imei . Device IMEI number: (Edited as per community guidelines) Request number: (Edited as per communi

Questions

 • AT&T PREPAID

23

1

0

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