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retrieving the recorded conversations

How do I gain access to the information recorded and all intake of original bill of sale.

Questions

 • Wireless Account & Billing

25

2

0

Address change on an order

I need the address changed on the order I placed. It is going to the wrong address and I don’t know what to do. Nobody seems to know what to do. I keep seeing things that I can just refuse the order/return it but how can I do that when it will be going to the wrong house!? They will be getting a fre

Questions

 • Phones & Devices

20

2

0

Denied multiple times by asurion when I'm paying for insurance.

I've been calling asurion and att for 23 days now only to be denied everytime. I've had att contact asurion on my behalf and verified the usage and the correct steps and still denied. Today me and a lady name Erica in att supervisor staff called asurion and was told that the holds was lifted on my c

Questions

 • Phones & Devices

19

1

0

Buying and unlocking my Iphones

Hi everyone! Im planning to buy a Iphone on gazelle.com with this carrier. However I live in Uruguay in South America, and I need to unlock it to use it here. So I have several questions.   1) Am i allowed to unlock my phone in uruguay? 2)  Is there any important thing about bu

Questions

 • Phones & Devices

27

2

0

Data transfer/phone activation

When ordering online, and using the data transfer app, is the new device activated upon arrival, and how do I deactivate old device when transfer is complete?

Questions

 • Features & Services

13

1

0

How do I cancel a line that’s been paid and not in use but you charge $25 a month?

Had line paid off and still getting $25 a month charge. Is there a Calais action suit against ATT?

Questions

 • Wireless Account & Billing

24

1

0

Accepted Solution

Official Solution

Fraud - my credit card has been charged for thousands of dollars

My credit card has been charged for thousands of dollars for two wireless accounts and two direct TV accounts and ATT will do nothing about it. I have filed a claim and never heard back. I have gotten a new credit card and ATT somehow charged in the new number four charges this week. Nobody from Fra

Questions

 • Wireless Account & Billing

211

18

Accepted Solution

Official Solution

Unable to accept AT&T Terms and Conditions

I just pre order the IPhone 14 pro max at my local AT&T store to be shipped to my house. After viewing the order on my account, it says "Your orders are on hold. See details “ After clicking that it’s says to Read and accept our Terms & Conditions." I click the link to the TnC, and it says t

Questions

 • Phones & Devices

400

16

Can't load certain apps

I can only load some apps while wifi is on. This is a new problem. Can anyone help

Questions

 • Phones & Devices

12

1

0

Accepted Solution

Phone number for egregious customer service issues

Is there a phone number I can call for especially egregious experiences? I was given misinformation and ended up getting sold into two different accounts (one for me and one for my ten year old!) and then they were never merged appropriately after long calls I had to miss work for. I was then bille

Questions

 • Wireless Account & Billing

50

4

0

Accepted Solution

Getting A Bill With Address

How can I get phone bill statement with my address on it so that it can be used at the DMV as residency proof? For prepaid account, the account history on Paygoline does not contain address, although I had set my address in the profile.

Questions

 • AT&T PREPAID

19

1

0

Official Solution

How to move data to your new phone - AT&T Community Solutions

Learn how to transfer your photos, texts, and more! First off, congratulations on your new device! If you are like me, you want to move your pictures, videos, and data to your new phone. Most people may find it intimidating but not to worry, it is really easy. You'll find some apps and resources b

Questions

 • Features & Services

3.8K

3

0

Accepted Solution

History log of text/calls.

Hello, how far back can I go to get text/calls and is it possible to get the messages that were outgoing/incoming?

Questions

 • Wireless Account & Billing

26

1

0

Asurion claim issue

My son dropped his phone in the lake, simple claim, why we have ins. Claim keeps getting denied for erroneous reasons and Asurion errors. Have logged 36 hours asking for help Need replacement phone and credit for inoperable time and services

Questions

 • Wireless Account & Billing

453

8

0

AT&T Login Verification Code Going to Wrong Number

When you try to login to AT&T, it sends a verification code to you. In my case, they're sending it to the wrong number so I can't get into my account. I was told they have an algorithm that determines which number to send the code to. In my case it's going to a watch! How do I get this to go to

Questions

 • Wireless Account & Billing

5K

14

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