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Account suspended while disputes are still open

Hi, My account that has 7 people on it just had all of our lines suspended because of a pending payment. The charge we are disputing was levied on my account for a supposed roaming charge while I was abroad. I have called customer service 7 times and opened multiple disputes. I specifically asked

Questions

 • Wireless Account & Billing

21

2

0

Mobility Theft of Identitity Center

I've been contacted by a company named Credence claiming they have debt turned over to them for collection in my name from AT&T mobility. I have never had an AT & T account. They sent me paperwork to mail to AT&T Mobility Theft of Identity Center. Is this a legitimate process?

Questions

 • Wireless Account & Billing

18

4

0

Device unlock

I have a phone it's 3 years old I need to unlock it I have another SIM card with another company I paid off

Questions

 • Phones & Devices

6

1

0

Price from family to individual contract

If I am moving from a family plan to my own individual plan, will the price go up to whatever the normal rate of starting a new plan is? How do you know what you will pay on the new account?

Questions

 • Wireless Account & Billing

21

2

0

When will my phone be shipped

It was ordered 6/22. Had an expected ship date of 6/23 or 6/24. That did not happen. Today is 6/27. I received my first AT&T bill today but still no phone.  Every time I call, I get a different answer.  At one point, I was told that they were still waiting on my old carrier to transfer the phone num

Questions

 • Phones & Devices

22

7

0

Service Unavailable while trying to pay the bill

Hello, I'm trying to pay my bills, but whenever I login it says, "service unavailable The server is temporarily unable to service your request. Please try again later. Reference #6.881eae45.1656394352.1601750a" How can I fix this? I'm also in Korea right now, if that matters. Thank you for y

Questions

 • Wireless Account & Billing

20

2

0

question

hi I will have a a trip from US to Canada, I don’t know how to buy a SIM to used in Canada. I want my SIM can you the data and can call or text. Thank you!

Questions

 • AT&T PREPAID

22

2

0

call protect

I am unable to report spam or unwanted texts any more. When I press and hold the message the list of options i.e. more no longer appears; which means the option to fwd the text is no longer there. All that I get is a little box at the bottom of the message containing the following options: Pin, Hide

Questions

 • Phones & Devices

21

3

0

Esim

I would like to purchase and esim to start prepaid service with AT&T can anyone help me??

Questions

 • AT&T PREPAID

21

2

0

Sim Card is active but cannot create password for log in

I’m transferring my number from T-mobile to AT&T prepaid. This is what i got Activate your AT&T PREPAIDSMdevice Your SIM card is activeGood news! You can skip the activation process. Be sure to Write down your device number so you don’t forget it. Add fun

Questions

 • AT&T PREPAID

26

3

0

Can not use Cellular data on SE Iphone

Hi, 2 of phone numbers in the plan can’t access to the internet and use cellular data 5G, both are SE iPhone. I already tried to reset network but it doesn’t work.

Questions

 • Phones & Devices

22

4

0

CORPORATE MANAGEMENT

Does anyone know how to alert a person of any importance on how inaccurate the information given by the people on the ATT chat is? Also how difficult it is on this site to get an explanation of what my future bill will be after a change is made.  I work for a communications and setting the cor

Questions

 • Wireless Account & Billing

25

4

0

NO MOBILE WIFI SIGNAL AT 92629 and 92675. IT IS NOT MY DEVICES.

Have called support multiple times about this issue. Have followed directions to test and reset networks etc.  Phone and laptop work well at other locations - THE PROBLEM IS IN YOUR TOWERS OR NETWORK.  Radio signals are weak - about -115dBm at each problem location.   WHAT DO

Questions

 • Features & Services

23

3

0

Iphone 13 pro no cell service

Went to Apple, got a 13 pro, took it to AT&T. They started the data transfer, but now i only have service on my old phone?  How do i get service on my new phone?  

Questions

 • Phones & Devices

20

3

0

Ipad 6th generation cellular+wifi. At&T SIM not working anymore

I have had a pay as you go AT&T account for 10 years, presently I have a iPad 6th generation. I buy the monthly cellular several times a year.  Tried to activate it again for a month, and says, Invalid.  In my iPad settings>cellular>manage AT&T account>Invalid Access. (

Questions

 • AT&T PREPAID

41

8

0

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