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I purchased a new phone at a Military Base

I purchased a new phone at a military base (Tinker AFB) and they had a promo going on that you would get you up to $800.00 for a trade in. I went with the deal however the box to return the phone never was received and I had to ask for another.  This meant that the phone was returned outside o

Questions

 • Wireless Account & Billing

15

1

0

Not able to accept terms and conditions

I ordered a new 512 GB Iphone 13 in the AT&T store on 6/27/2022, got the confirmation text message, and even a tracking number. After checking my order today it says that the item cannot ship until I accept the terms and conditions. Problem is that it keeps telling me I am entering in the wrong

Questions

 • Phones & Devices

17

1

0

multi line invitation failing

While looking to lower my cost on my 5 AT&T phones I contacted the online chat in the beginning of June. I seen the 8gb plan had 8gb bonus data if you switched-activated before July 7th. I told her I wanted to switch my 5 post paid phones over and questioned her if the 8gb bonus was online only or i

Questions

 • AT&T PREPAID

265

12

AT&T Wireless Internet device not functioning

Recently AT&T sent me 2 new wireless home phone/internet devices to replace the Oder ones I had which worked on 3G. Since AT&T is upgrading to 4 and 5 G these new devices were sent to me without my asking - they just appeared at my door one day and upon calling AT&T for an explanation, I

Questions

 • Phones & Devices

14

1

0

Retail Store Complaint

Recently my brother's ATT flip cell phone stop being able to send or receive calls. Since he is senior severely disabled, I took it to the nearest AT&T store which happened to be a franchised/retail AT&T store about a week later. The store manager removed the SIM chip with what appeared to b

Questions

 • Wireless Account & Billing

16

1

0

Not Receiving group text messages from tmobile customers

I recently ported from tmobile to att and for about 2 weeks, everything was fine. Last week I noticed that I was not receiving group messages from tmobile family and friends. We are in a group chat with different users (Att, Verizon, and Tmobile). I receive the ones from Tmobile. Individual texts fr

Questions

 • Features & Services

77

6

5G+ Behavior

AT&T is beginning the rollout of 5G+ in my area and I've observed a behavior that I don't understand. When I first look at my iPhone it indicates that I have 5G.  Once I begin using data (like surfing the net) it will then shift to 5G+.  Once I'm done it will stay that way, or sometim

Questions

 • Features & Services

22

2

0

Visual Collaboration?

I was just in a live chat with "Jennifer" through ATT's website and was given a link through text message (number that came in was 31077) supposedly to create a new account. I follow the link and it takes me to a "secure-az-e.att.com/web/screen/" address, mentions a "Visual Collaboration Number" and

Questions

 • Wireless Account & Billing

157

7

0

Accepted Solution

VISUAL VOIICEMAIL

Does The Samsung Galaxy A12 Visual Voicemail come with a callback feature?

Questions

 • Features & Services

28

3

AT&T PREPAID INTERNATIONAL ROAMING NOT WORKING

I'm currently in Spain and I activated my international add on, I have an iPhone 13 and I'm not able to make calls or send texts, unless I'm in wifi. Not sure what to do, I've called support and they haven't been able to figure it out!

Questions

 • AT&T PREPAID

851

14

0

Problem accepting invite for multi-line account

In May, I changed my account to a multi-line account as an account owner. After doing this, I added a family member's phone that we ported from Straight Talk to the multi-line account with no issues. Then, we added another family member with a new line to the multi-line account with no issue. That s

Questions

 • AT&T PREPAID

5

0

0

Texting a South Korea Cell Phone Number

Can anyone tell me how to text a South Korea cell phone number? I am in the USA and using an AT&T phone. Tried various methods and all result in error messages.  From the internet, it looked like I needed to enter +01182xxxxxxxxxxx.  I also tried +82xxxxxxxxxxx.  Neither way work

Questions

 • Features & Services

128

3

0

Accepted Solution

Not receiving option to pay in installments

Hello, I just added a new line to my AT&T account for my girlfriend (switched from Verizon) yesterday, and now we want to upgrade her phone. It’s an iPhone 7 that’s been completely paid off for years now. When I use the My AT&T app to try and upgrade her device, I’m only receiving the

Questions

 • Wireless Account & Billing

19

1

0

Trade-in Problems

After signing up for a new account and requesting trade-in shipping materials almost three months ago, I still haven't received anything and am still being charged full price for the new devices associated with my account. I've requested new shipping materials from the customer service department th

Questions

 • Wireless Account & Billing

20

6

0

Network issues

Hi, I have issues with coverage in & around my home. The internet provider is also AT&T fiber and it's also not helping in providing a stable connection during calls. This is same issue for most of the people in our neighborhood. I tried Troubleshoot & refresh tool http://sm.att.com/8

Questions

 • Features & Services

9

0

0

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