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I shipped my phone back to AT&T and they say they have not received it

I shipped my phone back to AT&T and they say they have not received it. Shipped in the box they sent and used the shipping label. This was in December. I am still getting charged for a new phone and should not be. I have an open case from about 1-2 months ago, but I still have heard nothing. My

Questions

 • Phones & Devices

15

1

0

Former customer. Trying to get my call logs

I am a former ATT customer. I am trying to get my call and text logs from earlier this year. How do I get this? I talked to customer support. They said it isn't possible since my account is deactivated.

Questions

 • Wireless Account & Billing

36

9

0

Incoming calls doesn’t ring

No call will ring on my iPhone 13

Questions

 • Phones & Devices

6

0

0

Sonim XP7 Activation

I purchased the XP7 with the intent of putting my working SIM card in it and using it. I am getting a message that it is not compatible even though AT&T's literature says it is even after the 3G shutdown. Anyone had a similar issue ?

Questions

 • Phones & Devices

290

17

0

Can you switch from 5G to 4G LTE on a Samsung Galaxy s21 (Not plus or ultra)

I’m getting a galaxy s21 phone soon and I just want to know if you are able to turn off 5G on the regular s21.

Questions

 • Features & Services

1.6K

3

0

Order Return / Reversal processing time

To AT&T Customer Service, How long does it take for AT&T to complete the process of a returned phone? I returned a new phone S22+ (unopened, still sealed in its box) because I changed my mind and wanted to order the S22 Ultra instead.  The returned phone S22+ was successfully deliv

Questions

 • Phones & Devices

28

3

0

0 signal in the building

I switched from Verizon to AT&T and got Samsung Galaxy S22 Ultra few months ago. And its been the biggest mistake so far.  My phone is not working at all inside of any building, i mean Costco, Mall, restaurants, you name it.  I am not sure if its Sim card issue or phone issue but I Ca

Questions

 • Features & Services

12

1

0

Credit for devices not received

We have a small business account with three iPhone 13s. We set up this service many months ago, and in doing so mailed in three late model iPhones. These were supposed to provide significant credits against the purchase price of the iPhone 13s. It appears that we have not received the promised credi

Questions

 • Wireless Account & Billing

32

6

0

Accepted Solution

Official Solution

OnePlus 7TPro service issues

My 7TPro McLaren just stopped being able to make and receive calls as of yesterday. Anyone know how to fix it? Support keeps transferring me around, and I never get a straight answer.

Questions

 • Phones & Devices

707

8

international plans

I have a question about using AT&T International Day Pass in the country of Panama. Last year I enrolled in the IDP plan and upon arrival in Panama my cell phone service switched to one of the local cell phone service networks. I could only make local (Panamanian) calls. Any attempt to call a U.

Questions

 • Features & Services

13

1

0

Porting issue

I have been trying to port my number from Verizon to ATT for almost a month. The first transaction from ATT was blocked by my Bank (As I had selected the option to purchase a new device and my bank suspected it to be a fraud transaction). I contacted my Bank and was informed to request ATT to retry

Questions

 • Wireless Account & Billing

17

3

0

ESIM.me for Asus Zenfone 8

The sim card in my Asus Zenfone 8 stopped working - no connection to the AT&T mobile network - on 6/16/2022. Checked phone functionality with another sim card from a different phone, no issues with connecting to the mobile network. All other functionality ok. Got new sim from AT&T corpora

Questions

 • Phones & Devices

4

0

0

New phone will not connect to service

Bought a new Cingular Flip IV and when I try to make a call it tells me to connect to a network. The service bars keep flashing like it is searching for service. No one can call me and I can not call anyone. How do I fix this?

Questions

 • Phones & Devices

5

0

0

fraud investigation follow up issue

I filled out an online fraud inquiry on 5/17/22, received an indcient number via email on 5/18. 5/23 received another email stating ATT need additional 14 days to investigate fraud. stated I would hear back results, or a request for additional information if needed. it is 6/28/22. I have not heard a

Questions

 • Wireless Account & Billing

7

0

0

ATT Global Fraud Management

Why does it say every time I call the 877-844-5584 number and select 3 for fraud I always get the message that they are not accepting calls? I am trying to only figure out what is happening on MY account and why I can’t upgrade my phone. I have been trying to call for the past 3 days and no luck not

Questions

 • Wireless Account & Billing

512

20

0

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