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Att add ons

I don't have insurance on two of my lines. Every month they add it to those two lines both the 899 and the 601. Every month I have to call and have them remove it. I called about another issue where the bill is too high and ask them why and what the difference was and they took something off and exp

Questions

 • Wireless Account & Billing

16

1

0

Trade-in return confusion

We ordered 2 new iPhone 14s and opted to trade-in 2 iPhone 11s. Got a return kit for only one of the phones. So I called customer service, and they sent an email with the return label. The email was "ATT Direct Fulfillment Return Label for Order ######" Now the old phones are in transit, but they

Questions

 • Phones & Devices

22

1

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Teaching in Nicaragua

I will be teaching English in Nicaragua for 7 months beginning October 1 and ending April 30. I cannot afford to pay $10/day for international pass.  Do I other options?  If I do no tuse the phone to call on the iPhone can I use and receive text at no extra charge.

Questions

 • Features & Services

16

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Port transfer pin

I do not have service with AT&T, so I can access a transfer PIN number. Can you give me one manually

Questions

 • Phones & Devices

18

2

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Poor cellular network signal in Longmont and Boulder

I have been an ATT customer for 8 years now and will finally be switching. The service around Longmont, Boulder, Frederick, and Firestone is terrible. I am in the cities and towns and only get 1-2 bars.  At my home, I have 1-3 bars.  Dropped calls, robotic voices, and choppy voice serv

Questions

 • Features & Services

83

11

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Official Solution

AT&T Device Unlock Help - Solutions & FAQS

Learn what you need to do to unlock your device and the requirements To unlock your device, you need the right keys. By keys I mean, device eligibility. Unlocking your phone seems cut and dry but there are requirements it must meet first.  Below you learn which set of keys you'll need before

Questions

 • Phones & Devices

141.2K

337

Degraded Service

I switched to AT&T because I was told they had good service where I work. After I switched, it was excelent and I got good 5G service. 4 months later, it is as bad as the service I switched from. I have done force reboots on my Iphone 13 Pro, which I have 5G for a few minutes and then it goes st

Questions

 • Features & Services

159

4

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Official Solution

Prepaid number reactivation!?

Hello, dear people! I see this topic was discussed multiple times earlier, but I would really like some knowledgeable and experienced AT&T employee to answer me. And I would like to hear 100% valid information. It is really important to me. PLEASE! I'm outside the US for several months, and

Questions

 • AT&T PREPAID

79

9

0

wifi calling not working on my s22 ultra

I am having a problem where when I play any online connected game my phone switches to mobile data which disconnects from my games. I tried turning off the setting that switches to mobile data when the wifi isn't working and that works but, then it doesn't turn wifi off when I leave the area so, I h

Questions

 • Phones & Devices

284

12

Accepted Solution

Official Solution

Cancel plan

Myself and three staff members on four separate occasions have tried to cancel our mobile hotspot. We’ve been trying to cancel this for now close to 2 months. We’ve been on hold for hours and not getting anywhere. Can somebody please help me and process a refund for these last 2 months of charges.

Questions

 • Wireless Account & Billing

28

2

0

Accepted Solution

Unauthorized Charges

I have called 6x already kept getting told its fixed. X7 Then today check bill still not fixed I called back only to be told its still pending. I will not pay for unauthorized 3rd party charges. And each Agent telling me something different getting really irritated. The agents should all be saying s

Questions

 • Wireless Account & Billing

29

2

0

unlocking my device

I have been trying to unlock my device for a couple of weeks now and I have still not received an unlock code and when I try to submit a new request it say I have a request already in process ..thats been over 3 weeks now..dont know what the problem might be but I'm pretty sure something wrong with

Questions

 • Phones & Devices

42

4

0

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Official Solution

How to unlock my Samsung S22 ultra to use other country sim card?

I want to unlock my phone to be able to use Thai sim card. How can I be able to do that?

Questions

 • Phones & Devices

40

1

0

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Official Solution

I added the International Day Pass. Does this mean I should turn Data Roaming On?

I am about to head to Europe for a brief bit and added the International Day Pass. I figured, Im there for 6 days, and want to use the Internet when Im out and about. What was not explained was what settings need to be on for me to access cellular data out in Europe. Normally I have unlimited Data,

Questions

 • Features & Services

39.2K

10

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Any reason to keep old Unlimited Elite (Pre September 2020) plan?

Some people on my T-Mobile account are complaining about bad service the past couple of weeks and I wouldn't mind brining them over to my AT&T account. They really don't care about premium data, hotspot, HD+ streaming so Unlimited Starter plan would be best for them. Just want to confirm old Un

Questions

 • Wireless Account & Billing

47

3

0

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