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Accepted Solution

Can I recover my personal iPhone purchase receipt?

Hello, I have lost my iPhone purchase receipt. Could you please help me?

Questions

 • Wireless Account & Billing

34

4

0

Would the 30 day cruise add on pkg be useful on an Alaskan cruise?

I'm not sure that I understand the benefits that the add on cruise pkg from ATT will actually give me. We are traveling to Alaska this fall on a cruise with NCL and have heard that cell service is not great and very limited (even when unlimited somehow). We were not sure if we should just get a bett

Questions

 • Features & Services

24

2

0

Accepted Solution

Official Solution

Adding back an existing cellular plan on iphone

Long story short, I suspended and reactivated my daughter’s AT&T wireless account (hoping it would fix a glitch), but also - in error - deleted her cellular plan first. To add the cellular plan back it says I can either scan my AT&T QR code or add in details manually (SM-DP+ address, activa

Questions

 • Wireless Account & Billing

24

4

0

How long do I need to activate when I port in the number?

I port in the number to ATT. However, I still want to use my old plan from the service provider that I'm porting from until the old plan expires. How long do I have before activating the AT&T SIM card and closing up my old account?

Questions

 • AT&T PREPAID

24

2

0

Credit card from Wirecard with a refund on my AT&T bill.

I received a prepaid Mastercard from AT&T saying it has a Refund of Credit on Final Bill. As far as I know we don't have a credit on our bill. I did some research on the company Wildcard and found they had apparently bought the prepaid card business from Citibank. Does anyone know if this is a scam.

Questions

 • Wireless Account & Billing

15.2K

16

0

Accepted Solution

Official Solution

I have a scheduled payment today - HELP!

I have a scheduled payment today-however, my bill for this month was also added in-I don’t have enough funds at this moment to cover the $700 bill, but will have the money to pay my regular bill which is due next week next week… now what????

Questions

 • Wireless Account & Billing

58

6

0

Accepted Solution

Official Solution

Getting an E-sim before receiving the physical sim card for the 12month prepaid plan

Hi, I am currently living outside of America but I plan on going back soon. I was hoping to start the 12 month prepaid plan with at&t but would like to get the plan activated before landing in America. Would it be possible to get a E-sim for the new plan before receiving the physical sim card?

Questions

 • AT&T PREPAID

22

1

0

Accepted Solution

Official Solution

Inquiry regarding prepaid cards

Hi, I just made a stupid mistake and would like to know if there's any solution. I bought numbers of perpaid cards as I thought I could use them to pay for an annual plan. Now I know that the cards can't pay an annual plan, and my account balance appears to be zero for some reason.  On my a

Questions

 • AT&T PREPAID

30

3

0

Preorder the all-new Samsung Z Flip4 with AT&T Community

Time to backflip with the new Samsung Z Flip4   It is time to sizzle this summer with the all-new Samsung Z Flip4. It is sleeker than before and can fit in your pocket, no problem! On top of that, advances in the OS have upgraded the Z Flip4 cameras ability like Samsung's Super Night Solution

Questions

 • Phones & Devices

9

0

0

Cell data on Android keeps cutting out

I cat even watch a video without it buffering I pay for the best plan and I don't have a data limit set or the data saver on and it says I have full service.

Questions

 • AT&T PREPAID

15

1

0

visual voicemail

I have had my phone account for a couple of years. How do i set up visual voicemail? the setup asks me to change my password and when I try it says account does not exist. I think I set up voicemail correctly.

Questions

 • AT&T PREPAID

26

3

0

Poor cell phone service in Little Rock Port Authority Industrial Park and southward

We have TERRIBLE cell phone service at the Little Rock Port Authority and surrounding areas--our address is 10600 Industrial Harbor Drive. My boss has to sit in the foyer to use his cell phone.  I can't send text messages with pictures or access Groupme some days; some days my calls don't go o

Questions

 • Features & Services

23

3

0

Device unlocking

Hello, I submitted an unlock request early May this year. The status is showing Pending. It has been in this status for almost 3 months, and when I try to submit another request it tells me that there is already a request for the provided IMEI number. So I am stuck and do not know how to proceed wit

Questions

 • Phones & Devices

14

1

0

Lost cell coverage in neighborhood

Using wi-fi calling - so no problems when I'm home. But once I step outside my house, I can't get reliable connection at all until I leave my neighborhood. According to the ATT coverage map, I'm in the covered area. The problem seemed to have started a few months ago. What can I do? How can I

Questions

 • Features & Services

144

6

0

Accepted Solution

Official Solution

Call settings mobile data turned off notification

No matter what I do a notification keeps showing up on my new Samsung galaxy s21+5g phone saying that my mobile data has been turned off (call settings) no matter what I do the notification won't go away and I don't have money to be throwing around on data. I really need some help to get rid of it,

Questions

 • Phones & Devices

918

11

0

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