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ENJOY is the WORST

This is the worst company I ever had to deal with. I made an ATT purchase and scheduled delivery for a Sunday morning.  Enjoy came out with no confirmation phone call to me that they were even coming, Enjoy tech went to program devices and said ATT canceled the order and left without leaving t

Questions

 • Wireless Account & Billing

520

7

Accepted Solution

Official Solution

I don't know how to use my new smartphone - Info from the AT&T Community

Learn how to use your phone and more! Getting a new smartphone can be intimidating for some. Luckily what you are getting is nothing like the image above. With AT&T's Device Tutorial Page, you can learn how to navigate, set up, and use your new toy. Not only that, the Device Tutorial page has g

Questions

 • Phones & Devices

7.6K

1

0

0

Personal Hotspot

Everytime I turn on my personal hotspot to connect it to my Roku, it never works. It doesn't turn green in the left corner. I have to restart my phone and tv about 10 times for it to finally turn on and connect. I have reset my settings too. Nothing is working. I am getting tired of having to restar

Questions

 • Phones & Devices

30

6

0

Accepted Solution

Official Solution

Type of Credit Check

I am wanting to leave Verizon and transfer my 4 lines to AT&T. The issue is that I am also in the last stages of buying a home and cannot have any new hard credit inquiries until that process completes. Can anyone tell me if AT&T runs a hard or soft inquiry for credit checks on new account

Questions

 • Wireless Account & Billing

34

4

0

what is UNRC WIX

I am using a wireless plan called "UNRC VALUE 50". I believe it was probably grandfathered in many years ago. The plan includes 50 anytime minutes, Unlimited Mobile to Mobile minutes, and UNRC SMS (Unlimited) and UNRC MMS(unlimited) I am using an Alcatel flip phone model 4052* I normally would ha

Questions

 • Wireless Account & Billing

11

2

0

OVERCHARGING MY ACCOUNT -NO HELP

I have tried for the last 4 weeks going to the E prien lake rd store. and NO manager ever called me as promised NOR came out of the back. I was supposed to get a $150 credit and $100 credit from retention because I never got my $300 gift card for signing up for fiber. I have been a customer for

Questions

 • Wireless Account & Billing

31

5

0

Visiting the USA from Israel - cellular phone question

On my previous trips to the USA I brought in my phone, which I made sure supports some of your LTE bands and naturally also the UMTS frequencies and bought a pre-paid phone program for the duration of my stay (usually, a month). Following your network changes, with the dismantling of the UMTS networ

Questions

 • Phones & Devices

13

1

0

ATT blacklisted my phone

I got a new iphone, my old iPhone, that I paid for in full, I gave to my daughter. After about three days, ATT, blocked the device from the network.  WHY?  The phone was not reported lost or stolen. 

Questions

 • AT&T PREPAID

46

5

0

Surprising bill and Hidden Information

We, five active duty military officers of Fort Leavenworth, went to AT&T store of Leavenworth. We wanted to take connections as part of a package with military discount. Military discount. Right from the beginning, we showed our military ID to Mr. Jerry [EDITED], the consultant of the store and

Questions

 • Features & Services

30

4

0

Canceling autopay from outside US

At first I bought sim card for one month and after one month I prolonged the plan and set the autopay on because it was cheaper than not doing it. Now I’m back in my home country and which means I’m currently not in US. I tried to cancel my plan via “my at&t” but my access was denied. I think it

Questions

 • AT&T PREPAID

33

3

0

Suspended service for calling internationally "too much"

Today, AT&T suspended my wireless service with no notice because I have been calling internationally "too much". This action left me stranded because I was somewhere new and didn't know how to drive home without navigation. I call internationally so much because my husband is currently stationed

Questions

 • Wireless Account & Billing

68

7

0

Where is my Student Discount for Prepaid Unlimited?

When I ordered my SIM and ATT Unlimited Plan (Prepaid), I did it through student bean verification via https://connect.studentbeans.com/v4/hosted/at-t/us/ and it was made clear that starting from month 2 students will get a discounted price of $40/month for the unlimited plan. However, after I go

Questions

 • Wireless Account & Billing

25

1

0

Billing and rate hikes

Is AT&T trying to run off all of their customers???? I've been a loyal wireless customer for 37 years and a Uverse customer for 11 years.  All of my services with AT&T have gone up over $165.00 per month combined in the last month with no explanation other than they want to phase out U

Questions

 • Wireless Account & Billing

47

4

Government taxes & fees

My at&t bill has been 176.54 consistently but I'm looking more into it now and I see that my line where I have an iPhone 12 mini on a free installment plan has more fees and taxes than another line on the account that doesn't have a phone with an installment plan, which of these taxes and fees a

Questions

 • Wireless Account & Billing

559

11

0

How can i lower my bill

Trying to figure out how to lower my monthly bill for wireless and home internet. Here is the breakdown of what i have now. Internet - $70.54 This is broken out as $59.99 for Fiber 1000, $10 equipment fee, plus taxes and fees. This amount went up $21.39 from last month due to the 12 month i

Questions

 • Wireless Account & Billing

46

2

0

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