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AT&T ate my trade in

Gonna share my story here. Been getting device upgrades direct from the manufacturer in the past (wife's iPhone online upgrade have always worked fine) but decided to go with AT&T. At the time the deal was too good to pass up - trade in a qualified device get and get a new one for free. So trade

Questions

 • Wireless Account & Billing

27

3

0

Signature Program Elite vs Premium

AT&T recently switched their top tier program from Elite to Premium to avoid having to offer HBOMAX for free to new customers. For those of us who are on the elite program are we still eligible for the signature discount? Currently the "legal stuff" outlines requirement to be a part of the Premi

Questions

 • Wireless Account & Billing

88

13

0

Provided unlock code does not work

When I tried to enter 16 digits unlocking code, which was approved, for my samsung galaxy note 10, it mentioned wrong code. I attempted 3 out of 5 already and do not want to attempt anymore. Could you help me to unlock my phone?

Questions

 • Phones & Devices

17

2

0

Unlock Request IN-PROGRESS for 16 days

Could you please check the status of my device unlock request, it has been about 16 days since I submitted the request and it hasn't been resolved yet IMEI Number 353057103773308 Request Date & Time 09-09-2

Questions

 • Phones & Devices

24

1

Unlock

Hello i did my payment for unlocking my AT T but it's three days there is no update on it and no email . Can you help me with this? Because we need to use this phone immediately thank you in advance 

Questions

 • Phones & Devices

22

3

0

Samsung S22 Not Updating.

AT&T diagnostic software say my phone is up to date and that may have been true for when it last updated, however I have NOT received any new update for anything since May 2022. I contacted Samsung and they advised me to contact AT&T because they are the ones to push our the updates. 

Questions

 • Phones & Devices

99

8

0

iPhone carrier unlock

I have the confrontation code but it hasn’t sent me the unlock email how do I get it it’s been 48 hours and I don’t have service anymore cuz I had to cancel it to unlock the phone

Questions

 • Phones & Devices

13

1

0

Changing phone number

How do I change the phone number issued when I bought my phone

Questions

 • Features & Services

14

1

0

Accepted Solution

Official Solution

RCS not working for all people since getting S22

Since getting my new S22, RCS no longer works with my wife. We are both on AT&T branded Samsung phones and using Google Messages.  We both have chat features enabled.  The only difference is that mine says it's "powered by AT&T" while hers says "powered by Jibe Mobile".  Does

Questions

 • Phones & Devices

9.3K

452

SSTNC-001: Make sure you've entered a valid 10-digit mobile number and 5-digit ZIP Code and try again.

Have been at this for 3 days now 7 calls 5 hours of phone time and still can not get anyone to help me get this error code taken care of. Been disconnected 4 times, transferred 6 times so I come to the community in hopes someone has a recommendation on trying to get this solved?  I was t

Questions

 • Wireless Account & Billing

96

14

0

IPHONE SIM UNLOCK APPROVAL ERROR

They approved the process to unlock my device, enter the SIM and it keeps saying that I have to unlock the device, I have already restarted the cell phone, and reset the network configuration.

Questions

 • Phones & Devices

12

3

0

Can’t change network mode Note S20 w/5G

I just got a galaxy note s20 with 5g. The 5g in my area is causing my connection to be slower than 4g lte. I would like to turn off the 5g. When I go into the connections menu and mobile networks I don’t have the network mode menu item. Only: mobile data, international data roaming, allow 2g service

Questions

 • Phones & Devices

10.7K

18

Accepted Solution

How to convert physical sim to esim

I am currently using a prepaid AT&T plan with a physical sim with an iPhone 11 and with WiFi is connected. I try to go to setting - cellular - convert to esim. However, iPhone told me there was an error. unable to perform the action. What should I do? Any suggestion would be appreciated. Th

Questions

 • Phones & Devices

49

5

Unable to accept terms and conditions

Ordered an iPhone 14 Pro and the order will not process due to being unable to accept the Terms & Conditions. I enter the correct phone number and zip code but keep getting the same error code "SSTNC-001" I have tried 3 different browsers on 3 different computers, clearing the cache and re-t

Questions

 • Phones & Devices

10

0

0

I do not have service in my home.

My cellular service has been declining for the past few months. I thought it was just time for an upgrade but I now have an iPhone 14 pro max and the issue persists. I have only one bar as we speak and it switches from that to “SOS only.” Is there a way for someone to check the tower nearest me?

Questions

 • Phones & Devices

15

1

0

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