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Wireless Account & Billing

Wireless Account & Billing

All of your wireless account questions and concerns - asked and answered.
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Will I be charged with WI FI CALLING for calling International Day pass countries ?

What I know is that so won’t be charge in case I use WIFI CALLING when calling back to the U.S., but how about the country I will travel to? In that countries, there’s international Day Pass coverage.

Questions

 • Wireless Account

31

6

0

New Wireless Subscriber Needs Account Number To Set Up Online Account

I switched to AT&T today from Verizon. That said, I wanna set up my online account. However, I do not know what my account number is. I try to sign up and give my phone number and my zip code. Then it takes me to another screen asking for my account number. Everything I've seen says its on your

Questions

 • Online Account Access

15

1

0

FCC Complaints vs. AT&T

Is everyone aware of fcc.gov ?   use it to get action on complaints vs. AT & T

Questions

 • Wireless Account

58

8

0

Need to update contact email.

My [email scrubbed] is no longer active.  I need to change it to [email scrubbed].  I can't reset my password or log on to my account because of the inactive email.

Questions

 • Online Account Access

26

1

0

AT&T Lost My Trade In!!

I sent my wife and my son to the AT&T store on this past Black Friday 2021. They had a trade in offer going for Samsung to trade in any phone for a new Samsung. My wife went to the the corporate store here in Crystal Lake IL and my son went to the corporate store in Waterloo, Iowa near his scho

Questions

 • Wireless Account

30

1

Help

I need help trying to figure this out My grandma died, I'm on her account. I want to switch to my own account and keep my same number. I went to the nearest at&t store and called the support line. They want a payment from someone who has been deceased for 2 months. They keep adding more to the

Questions

 • Wireless Account

24

4

0

overcharged

ok for the 2nd time now , A phone was upgraded at a store ( this time Leland NC) old phone was turned in , was to get a credit ( with in 2-3 months ) for the phone to applied monthly for the amount being charged in the finance. This was May 21 2022 , the Phone turned in was  Galaxy A51 5G to S

Questions

 • Wireless Billing

28

3

0

Closed

Poor customer service

Worst of the worst

Questions

 • Wireless Account

13

0

0

Website error message

Everytime I go on website under current usage, under a specific user, and look at one of my Kids talk usage, I get a big red error on ATT website that reads: We can't display your Talk usage information right now. Rest assured we're working hard to fix the issue. (U1520).  Seriously, this has been g

Questions

 • Online Account Access

4K

8

0

Accepted Solution

Official Solution

No longer want the secondary access I was granted

I'm a secondary user on my former boss's account and I can't figure out how to remove myself. I don't work for her any longer, I certainly don't want to see her account on my login page. AT&T makes it impossible to do this, or to get any support via chat or phone. Help?

Questions

 • Wireless Account

43

3

0

Accepted Solution

Official Solution

Closed

Get off of my family’s plan and keep number without account owner transfer

I am currently on my family’s phone plan with my dad as the account owner. Sparing some details, I have since moved out on my own, there has been some family drama, and now they will not transfer billing responsibility to me. Is there any way that I can get my own account but keep my current phone n

Questions

 • Wireless Account

556

2

0

Accepted Solution

Move phone number from one family plan to another

I have an att number. My wife has an att number as part of a family plan with her parents.  We would like to move her number from that family plan to a new family plan for just our two numbers.  Is this possible?

Questions

 • Wireless Account

14

2

0

I can't get through to disconnect service,please help me with this

disconnect

Questions

 • Wireless Account

12

1

0

Accepted Solution

Official Solution

My mom died about 4 months ago and i haven't been able to get off of the family plan she had my phone apart of

My mom passed about 4 months ago and I have been trying to close our family account with my phone my sisters and my mom's. I need to separate my account and I don't know if that's a possibility or not. my mom usually handled everything with our phones and I don't know how to proceed with removing my

Questions

 • Wireless Account

65

1

0

Accepted Solution

Official Solution

Cancelling AT&T Up Next

How do I cancel Up Next? I was told I can cancel online, but it does not show in my Add Ons, but does show $6/month on my bill.

Questions

 • Wireless Account

18

1

0

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