Wireless Account & Billing

I switched to att/ First net and was told my cancellation fee and device would be returned. Sprint my old carrier just charged me for both and I do not even have my device anymore. What can I do?? I called att customer service and sprint. They opened a ticket but I am at a lost. I have the sales rep

Fraud on our business account, so online account was suspended. When we tried to reactivate it, only one of the 2 users can get access, and the other who needs it the most to view charges/bills can't get in.  They say there is a issue "linking the accounts back up" so it has been weeks with no

Can a paused Autopay be reinstated?

​​Hello!​​ ​​Today I became your client and when I came home I decided to change my phone number by following this instruction: http://www.att.com/olam/passthroughAction.myworld?actionType=MobileNumberChange​​​​But I can't change the number due to an error: "Please provide valid input data. (MNC12)

Called 611 for internet, rep told me, this is only for wireless. I said sounds like this is the part where you say hey let me connect you to someone who can help you. The rep responded don't tell me how to do my job. He said this several times more before saying to me "don't yell." I was talking cal

Do you have any suggestions on how to cancel my account? I've thoroughly searched both the app and website, but haven't been able to find a way to do so.

I pre-ordered a Samsung Galaxy S23 in February 2023 trading in my Galaxy S21 for $1000 credit (over 36 months) as part of ATT's pre-order deal. Instead of sending my S21 phone to ATT via USPS mail, I opted to turn in my S21 to my local ATT store and get a receipt. I did this, because last year ATT l

I did an upgrade in Oct 2022, It's February and I'm still waiting to see my credit for the trade ins. I was told by 4 ATT customer service I should see it on 3rd billing cycle. Still waiting..

Canceling secure family

We just left AT&T effective 9/29/21. The bill dated 9/16/21 was for services 9/17-10/16/21, totaling $188.81  I went into an AT&T store and was told not to pay this bill, we would receive an adjusted bill.  We received a bill issued 10/16/21, for a past due amount of $188.81 and a

Carlton from ATT social media kindly reached out to me and promised an immediate credit to my bill. It's been 48 hours and my account has still not updated to show the credit. The same balance is showing. I shared I had a combined bill (landline, dsl, cells) and I am sure this is the issue. But I re