Wireless Account & Billing

Wireless Account & Billing

All of your wireless account questions and concerns - asked and answered.
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Locked out of my account&can't get att support to help me at all been trying for 3 days plz help

I lost my phone 4 days ago I cant login to my account because I had everything saved in it. That's not even the worse of it I cant get in my gmail because I had 2 step login with my phone numbe. Cant login to my Facebook the same thing I cant even login to any of my bank account cant get no money be

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Can't pay my bill through the app

When I go to make a payment using the AT&T app, it now takes me to Direct TV. It started doing this a month or two ago and I can't find a way to locate my cell phone service information. I haven't had Direct TV since 2020. What is going on with the App???

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Tired of the run around with prices and services! And increases out of nowhere....

Got my latest combined bill. Cell phone portion of bill is over $13 more than last month for two phones on an antiquated grandfathered in plan. Loyalty Dept. couldn't explain why bill has gone up - said that is just the price now but will credit my bill "this time" for the overage because I wasn't n

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LOST FAN NUMBER

HOW DO I GET A NEW FAN IF I HAVE LOST THE ORIGINAL

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Discounta

I am a McDonald's employee and they offer a discount to there employee's how do you go about using it

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Bait and switch ( fraud) by at home mobile salesman

I signed up for ATT home internet fiber which I love. I left Spectrum. The day of installation, an ATT car pulled up and an associate Greg( i have full name) walked up to me. After discussing my current mobile plan he promised me a lower price than spectrum. He showed me the out the door price on

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332

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Account Member Deceased

Does anyone have an actual mailing address where I can send a death certificate and receive some billing consideration since I've been paying for their phone even tho not used? Everything for contact seems to be a phone call or chat and I can't do that, so I'd like to write a letter.

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Every month my bill is almost 200 dollars for 1 line!!

So every month since I started my service my bills have been crazy high. 200-350 a month.  I have an unlimited plan and only 1 line and I got my pixel 7 pro by trading in a galaxy z fold 3 which I got 1000 dollars for which took the 7 pro to only about 4 dollars per month.  So service for

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Fraud!!

I called AT&T to get a $10 watch fee taken off and next thing I know I had upgraded 3 phones and was told I was eligible for a free Apple Watch watch. Well I didn’t really want an Apple Watch, but it was free. 🤷🏻‍♀️ Fast forward to today when I received the bill. Not only did they double char

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AT&T Fraud Claim - continuously denied with no explanation

​​I am a long time AT&T customer and US Army Veteran dealing with a relatively sophisticated fraud claim that AT&T has been no help resolving. Specifically, a criminal pretending to by my wife walked into an authorized AT&T retailer and purchased a new iPhone on my account using a new in

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Existing AT&t customer - move to firstnet?

Hello, I have 6 lines on a family plan with a mix of promos on lines.   I now have a Police Office and an RN in the family within these 6 lines?  Does it make sense to switch to Firstnet?   I am the primary account holder and not a first responder...do I need to move things ar

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Accepted Solution

Teacher appreciation proof

Hi! I would just like to ask where can I upload the teacher id documentation? In which part of the app I can find that?  I just applied this week and need to upload the required document.  Please help! Thank you.

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Official Solution

How can I view my actual installment plan document

I’m trying (so far without results) to find and print out my installment agreements on the 16 devices I have on my account. I can’t find anywhere to do so. The link on the installment plan inquiry page doesn’t go anywhere I can find. Please advise how I can get copies I can print or save. Thank you

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Official Solution

Which number to port out first?

I am on a legacy ATT postpay plan with 2 lines, mine being the primary. Both lines are going to different carriers. If I port out first will it cancel service on the 2nd line? Should I port out the 2nd line 1st or both at the same time?

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Official Solution

Transfer PIN for (1) of (3) phone numbers on account

One of my family members wants to move his number to another carrier. How do I get a transfer PIN for only his wireless number? new Carrier wLink has made dozens of attempts to migrate the number all have failed

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