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Wireless Account & Billing

Wireless Account & Billing

All of your wireless account questions and concerns - asked and answered.
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overcharged

ok for the 2nd time now , A phone was upgraded at a store ( this time Leland NC) old phone was turned in , was to get a credit ( with in 2-3 months ) for the phone to applied monthly for the amount being charged in the finance. This was May 21 2022 , the Phone turned in was  Galaxy A51 5G to S

Questions

 • Wireless Billing

27

3

0

Closed

Poor customer service

Worst of the worst

Questions

 • Wireless Account

13

0

0

Website error message

Everytime I go on website under current usage, under a specific user, and look at one of my Kids talk usage, I get a big red error on ATT website that reads: We can't display your Talk usage information right now. Rest assured we're working hard to fix the issue. (U1520).  Seriously, this has been g

Questions

 • Online Account Access

4K

8

0

Accepted Solution

Official Solution

No longer want the secondary access I was granted

I'm a secondary user on my former boss's account and I can't figure out how to remove myself. I don't work for her any longer, I certainly don't want to see her account on my login page. AT&T makes it impossible to do this, or to get any support via chat or phone. Help?

Questions

 • Wireless Account

43

3

0

Accepted Solution

Official Solution

Closed

Get off of my family’s plan and keep number without account owner transfer

I am currently on my family’s phone plan with my dad as the account owner. Sparing some details, I have since moved out on my own, there has been some family drama, and now they will not transfer billing responsibility to me. Is there any way that I can get my own account but keep my current phone n

Questions

 • Wireless Account

552

2

0

Accepted Solution

Move phone number from one family plan to another

I have an att number. My wife has an att number as part of a family plan with her parents.  We would like to move her number from that family plan to a new family plan for just our two numbers.  Is this possible?

Questions

 • Wireless Account

14

2

0

I can't get through to disconnect service,please help me with this

disconnect

Questions

 • Wireless Account

12

1

0

Accepted Solution

Official Solution

My mom died about 4 months ago and i haven't been able to get off of the family plan she had my phone apart of

My mom passed about 4 months ago and I have been trying to close our family account with my phone my sisters and my mom's. I need to separate my account and I don't know if that's a possibility or not. my mom usually handled everything with our phones and I don't know how to proceed with removing my

Questions

 • Wireless Account

64

1

0

Accepted Solution

Official Solution

Cancelling AT&T Up Next

How do I cancel Up Next? I was told I can cancel online, but it does not show in my Add Ons, but does show $6/month on my bill.

Questions

 • Wireless Account

17

1

0

Accepted Solution

Closed

Chat with live agent

How do I chat with live agent

Questions

 • Wireless Billing

20.3K

35

Understanding ATT billing basics

I have recently taken over the job of paying our families cell phone bill. Deciphering the ATT bill can be challenging but here is what I summarize: 1.  ATT provides cellular services to customers and demands payment in advance.  My billing cycle starts on the first.  The paper bill

Questions

 • Wireless Billing

25

3

0

How can I refund?

AT&T at  5065 Hollywood Blvd, Ste 106, Los Angeles, CA 90027 Terrible service when i come back to Thailand i call them to hold my munber . They said $10 per month. I said ok. When i came back to USA . My phone can't use It doesn't have signal But i paid $290 on 4 Aug . I'm very shocked to e

Questions

 • Wireless Account

15

2

0

Accepted Solution

Changing auto payment account

In May I received notice from my CC account that the card was compromised and I immediately changed all of my auto pays to another account. When I received the new account number I changed them to the new account.  ATT charges have been processing on the new card each month.  On Aug 5, I

Questions

 • Online Account Access

13

1

0

Accepted Solution

Official Solution

I can't reset my password.

The code that's sent to my account never works when I put it in. It says it exists and I put in the password given to me from my local at and t and it never works. Please help me out on reseting the password.

Questions

 • Online Account Access

41

3

0

Unauthorized Line and number added to my account

In December of 2021 I went into the at&t on Washington St. in Indianapolis, IN. Prior to my trip to the at&t store I ordered a sim card online to activate my phone. Since I realized that the sim card would not come in time, I made my way to the at&t store hence the intro. Once I told the

Questions

 • Wireless Account

212

3

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