Wireless Account & Billing

Hello In January, I purchase two new iPads on the 50% off deal. When the bill arrives, one installment plan is included but the second one is not. I gave it a billing cycle to straighten out. Feb both are there but one has the 50% and one does not. I used the chat and called. Both said I need to go

• I want detailed billing statements from June 2018 - May 2019 for my closed AT&T account. • A post on this forum from 2016 by ATTMobilityCare says I can request them for $5.00 each. • How can I do this?

I was told that if I switch to AT&T, I would get a $250 credit (visa or bill credit) and if my family and I (four people) would bring our phones over, I would get a $250 credit per line paid over 25 months, so it would be $10 less a month, per line. I have chat proof of this. Also, I’m a first r

3 HOUR ORDEAL WITH ABSOLUTELY ZERO RESOULUTION AND I WAS HUNG UP ON I have experienced the worst customer service with AT&T In September 2022, we brought in our Samsung Galaxy Phone for trade in with the special at that time of zero-dollar cost for trade in. We got the flip phone which was

Where do I start. So many deceptive practices by ATT in my short stay with them. Let's list down few: ATT lured us into switching from T-mobile plan with a promise that we will get discount as long as anyone on the plan is a physician. Once contract started, the story changed to state that the ac

Recently, or maybe not, I honestly have no clue anymore; I bought a phone. This phone was so I can leave a family plan and start my own. So I set up an account, tried ordering a phone and issues began with the payment method I chose. Every single card I tried processed $1 but the order never went th

I have over 50 emails, countless calls, and probably 20 store visits invested trying to simply shut down an old account which was supposed to be shut down in June of 2022! I was a business partner with my now ex wife and the only way they could take her off of it was to shut down the old account (t

I have spent months/numerous hours trying to get our billing corrected after buying/upgrading several new phones during a promotion period and adding additional lines and have been repeatedly told by various different customer service representatives that the billing would be corrected and hasn't.

I only used 4 days of service of a month with ATT as I switched to T-Mobile. They issued a bill for a month of service. I was told thru a chat that is how they do it and then when they want at their pace, they send u a check for what they think you should get back. I do not like this because I pay b

I was just recently accepted and enrolled in the ACP program but I do not know how to claim the benefits I have the account number and everything but I don't know where to go from here can you please assist me in getting my ACP benefits