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Wireless Account & Billing

Wireless Account & Billing

All of your wireless account questions and concerns - asked and answered.
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If there's any programs help?

I was wondering if there's any programs out there that can help me pay my last due balance on my phone number since the COVID pandemic because I lost my jobs and ended up being homeless since it started so I was just wondering if there's a program out there that can help me get caught up with my bil

Questions

 • Wireless Billing

14

1

0

unable to get a rep to do a simple task

I ported over my landline to a cell line, they were told not to touch my existing plan, I have a retired plan that I repeatedly told them I did not want changed under any circumstances. That is a mobile share 3 GB plan with 3 lines, I added a separate line for unlimited Premium with 50 gb hotspot m

Questions

 • Wireless Account

17

1

Accepted Solution

fraud by individual Jerremy H with the IHX team

I recently transferred my account from T Mobile to ATT and what a mistake that was. The ATT associate led me to believe that I would pay $50.00 for 2 lines of service. They took my phones for trade, and they now tell me that I cannot recover then. All I want to do at this point is to recove

Questions

 • Wireless Account

18

1

0

dead tower ! !

33335 Mulholland Hwy, Malibu, CA 90265 has been having trouble on and off and for about a week now we have no cverage at all

Questions

 • Wireless Account

55

7

0

AT&T SOP on lying to customers and providing false information

How does AT&T stay in business when they continually lie to customers. I have had the worst customer service experience ever with AT&T. "Customer Service" representatives have hung up on me, and transferred me to random numbers. No one has assisted me in receiving my money back from my trade

Questions

 • Wireless Account

28

2

0

Accepted Solution

Official Solution

How do I change my Payment date for Autopay?

I am on Auto pay And I want to change my payment date

Questions

 • Wireless Billing

97

4

0

Non returned device fee

I signed up for a $10 watch plan using split billing on my company phone. It was a nightmare to get service started but after a few weeks it finally got activated. Today I get a bill for over a thousand dollars. I check my account and they are charging me a non returned device fee. But I never eve

Questions

 • Wireless Billing

41

5

0

Double-counting text and data?

Has anyone experienced this? I was informed we used all the data in our Mobile Share Advantage 12GB plan and I can see a summary [EDIT: in the AT&T app] showing the totals by phone (6.32 + 5.76) but that's unusually high for us, and everything seems to suggest our usage is being double-counted o

Questions

 • Wireless Account

60

13

0

Why is there a log in for a username ending in slid.dum

Why is there a new username ending in @slid.dum on my account?

Questions

 • Wireless Account

5K

9

0

Accepted Solution

Official Solution

Can’t set up my online account

How can I set up my online account

Questions

 • Wireless Account

11

1

0

Accepted Solution

Official Solution

Moving to an apartment. My phone is on my sister's phone plan. How do I get my own?

Moving into a new apartment. Never lived on my own. Don't know what I am doing. How do I get off my sister's phone plan if she is not talking to me? Also what will I need in my new place so I can get on the internet?

Questions

 • Wireless Account

61

4

0

1C0-DE5 code look up

Could you please tell me who these three short codes belong to? 1C0-DE5-4292 1C0-DE2-2123 ICU-DE2-4639

Questions

 • Wireless Account

29

3

0

Why do At&t have hidden fees?

Hi, I was a tmobile customer; & I switched to at&t because of a sale rep. that was in my neighborhood in the new city I moved to. I never had at&t before, but he was able to sell his service very well. He told me, that my trade in would cover the $800 for the 13pro and there will be a ba

Questions

 • Wireless Billing

22

2

0

Refill pin card

I have messed up my refill pin card. Is there anything I can do to get a new one. Aside from getting a new one because I don’t have the money to pay for a new one.

Questions

 • Wireless Billing

12

1

0

Why doesn’t AT&T fix the tobr site?

Why doesn’t att fix the tobr site? Customer service is atrocious, I’ve been on the phone with them four times for a total of 2 1/2 hours and nobody knows what’s going on.

Questions

 • Wireless Account

47

5

0

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