Wireless Account & Billing

01/11-01/14 we had a massive amount of fraudulent activity on our account (new line added, new phones purchased, 2 new iPads, added protection plans). One of the phones was an in-store pickup and the iPads were to be delivered to an address halfway across the country. One of the phones was purchase

In December we took the opportunity to trade in an iPhone 11 for the iPhone 14 promo. Since that time, we have never received the promo credits. We have called customer service who have said that they never received our trade in phone from the AT&T store and that we had to return to the store to

Why when I get a new phone (for daughter, and previously myself), even though we definitively tell the agent in the store we do NOT want the 'Next Up Feature', does it get added to the plan. Then you get agreement, see the added $6 monthly feature, call and interact with girl in 4th world country,

I'm being billed for a "retro" line on my account for $50. What is this?  There is no activity on that line at all.

We have been with AT & T for about 25 years. My new T mobile phones arrive tomorrow and I will cancel AT&T then. Here's where it all began. Almost 2 months ago, I got a new phone for my son at the store. Here were the problems: The store employees stated I would need to come back to

I am trying to see my text and call log data from my AT&T app and it only shows me usage data as a whole under inverse data. Why is that happening?

We have been loyal customers of AT & T for over 15 years and I have never been so aggravated or disappointed. I called in July because our Wifi coverage went from bad to almost nonexistent.  I was told that it would greatly improve our coverage if we upgraded our plans and phones to 5g, so

I now have a postpaid plan. Because I would like to use your day pass during future international travel, would it be possible for me to go to a corporate store and make the switch to one of your regular mobile plans? I do want to keep my current mobile number. Thank you.

Why are customers unable to opt out of CPNI from ATT website? https://www.att.com/ecpnioptout/InitiateCPNIForm.action It keeps throwing the error message 'ECPNI0110: We're unable to find your account. Please call a representative at 1.800.288.2020' It really gives a feel that ATT intentionally

I would love to be able to put one particular date, but when you have to call every month several times it gets really old. I fell  for a promotion in SamsClub, which I will always regret , and I switched from T-Mobile and they were amazing. I never had a problem with them but I admit it I was

I was just recently accepted and enrolled in the ACP program but I do not know how to claim the benefits I have the account number and everything but I don't know where to go from here can you please assist me in getting my ACP benefits

I lost my usage access when we opened new account under my husbands name. I would like to receive paper copies of previous text and call usage.

I paid off my phone in the amount of 1391(not sure why so high) but I paid and I was told my phone would be unlocked instantly. That never happened, called the next day, was told 24-48 hours. I then called back and was told the same thing. 1 week later I called again and was told that since service

I switched from a grandfathered plan to the new unlimited plan. On my first bill I see that the total for my Federal Universal Service Charge, State Gross Receipts Surcharge, County Sales Tax - Telecom and PA State Sales Tax - Telcom has increased from 2.03% of my total for plan, equipment and add o

I'm setting up an account with my bank which needs two things 1) My AT&T Account Number which I have and 2) AT&T's Postal ZIP Code which I don't have.