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Wireless Account & Billing

Wireless Account & Billing

All of your wireless account questions and concerns - asked and answered.
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Accepted Solution

Besides FCC and BBB, who do I file complaint's against ATT with?

I Have had the worst nightmare since joining ATT from Verizon. I only came over because they offered a nice deal to port in ($700 per line for 3 separate lines). To send in my trade in verizon phones, I was told, per ATT, "you recieve the phones just send them back in the same box." No issue, I rece

Questions

 • Wireless Billing

877

9

0

Getting error while upgrading an existing AT&T line from Samsung.com

Getting error while upgrading an existing AT&T line from Samsung.com. Error is on AT&T sign in page during checkout. After selecting device and selecting service as AT&T On Samsung.com it askes "Do you have an AT&T account?" "Sign in to Your AT&T Account" After clicking on bu

Questions

 • Wireless Account

60

5

0

Accepted Solution

I received my deceased father’s phone that is not paid off.

My father passed away about 5 months ago and I was sent his phone. I have no use for it and am just wanting to sell it. It was not paid off and there is an $800 balance remaining on his account. I contacted support and they said they could not waive the fee. I also took a death certificate into an A

Questions

 • Wireless Account

16

1

0

Closed

ATT Help Function

Still waiting for someone to answer my ATT Help DM

Questions

 • Wireless Account

16

1

0

Accepted Solution

Official Solution

bill doesn't show what country day pass was used in

Where you can see what country international day pass was used in for a given day? When I go on trip to more than one country the bill definitely does not show and even the detail usage does not show what country it was used in. Is there another way to see that?

Questions

 • Wireless Billing

44

6

0

Accepted Solution

Official Solution

AT&T SOP on lying to customers and providing false information

How does AT&T stay in business when they continually lie to customers. I have had the worst customer service experience ever with AT&T. "Customer Service" representatives have hung up on me, and transferred me to random numbers. No one has assisted me in receiving my money back from my trade

Questions

 • Wireless Account

58

5

0

Accepted Solution

Official Solution

AT&T won't send security code to allow me to log in

I have had this problem for 5 months!  I have always been able to log in to my account.  But starting a few months ago, I get a security page that says "Let's double-check that its really you".  So it asks where to send my code.  I check my phone number.  And a code never comes. I have called AT&T a

Questions

 • Online Account Access

10.1K

34

review

Hello, I just wanted to make a review so that people actually know how At&t is before switching to them. We had the absolute worst experience with them. First we try to have Wifi installed but the service tech never showed up on the scheduled day to install it, but for some reason they were able

Questions

 • Wireless Billing

24

1

0

Formal complaint for public knowledge before having to take case to arbitration

In April of 2022 we upgraded my wife's phone from Verizon with an at home rep the day we were getting our new ATT fiber internet installed. The agreement was to lower her monthly bill and upgrade her iPhone 10 to an iPhone 13 which was to include a $700 credit for the trade-in of the iPhone 10. Afte

Questions

 • Wireless Billing

13

2

0

Trade in credit

When do you receive the credit for trade jn

Questions

 • Wireless Billing

26

4

0

Security Questions answerers

I forgot my password, but cannot change it bcuz I forgot the answers to my security questions.

Questions

 • Online Account Access

15

1

0

Wish I hadn’t switched to at&t

Very dissatisfied customer. Recently was in hospital for a few weeks with heart issues. Was out of work those 3 weeks causeing me to mis 1 payment which wasn’t a huge deal they added it to my next bill not a problem to me thought that was cool. But next day phone service was interrupted. For $86 pas

Questions

 • Wireless Account

26

1

0

Auto pay discount

I recently upgraded one of my 8 lines on my account. After doing so I received an email saying that if I signed up for paperless billing and if I also signed up for auto payment I would receive a $10 disc per line. I was already signed up for paperless billing. I called and spoke with an AT&T re

Questions

 • Wireless Billing

3.1K

4

0

Accepted Solution

Official Solution

Can I pay my mobile bill in advance?

If my balance is $0 can I pay my mobile bill in advance? What's the maximum I can pay?  I will be out of the country for a few months and want to make sure I don't fall behind on payments.

Questions

 • Wireless Billing

1.3K

4

0

Problems with the service and facturacion

Both of my iphones 12 pro max and 13 pro max doesnt have any service at all,and the last bill was very expensive to pay for something that same att made that mistake,they coudnt do anything about it on the store and costumer service either.

Questions

 • Wireless Billing

22

4

0

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