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Wireless Account & Billing

Wireless Account & Billing

All of your wireless account questions and concerns - asked and answered.
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How long before a past due balance is forgiven?

Account was open in 2010  - 2011

Questions

 • Wireless Account

1.1K

4

0

bill doesn't show what country day pass was used in

Where you can see what country international day pass was used in for a given day? When I go on trip to more than one country the bill definitely does not show and even the detail usage does not show what country it was used in. Is there another way to see that?

Questions

 • Wireless Billing

11

1

0

International Roaming enabled by default, raking charges without informing customer

I am spreading the word about how AT&T has taken one of the oldest crimes of pickpocketing, put an Enterprise mask on it and has been milking money off unsuspecting and naive customers. Sadly, I was one of them, been charged $400 for data roaming. The charged stemmed because it looks like the p

Questions

 • Wireless Billing

46

20

0

Accepted Solution

SCRA Nightmare

Not only did I turn in all of my paperwork and call to notify them I was being deployed, I walked INTO a retail store and told them to make the note of this on my account and someone STILL neglected to pause my account! Now I am stuck with a phone that’s off, my grandmothers phone is off and cancell

Questions

 • Wireless Billing

50

17

0

ATT refusing to honor first responder discount

My wife and I are both eligible for the first responder (multi-line) discount per ATT's documentation. We opted to put the account in her name as she had her proof of eligibility with her at the time the sales person approached us.  My wife is a 911 Dispatcher.  She has now spent SEVERAL

Questions

 • Wireless Account

515

15

0

blocked calls or texts

if my phone bill has an arrow w outgoing and blocked in location and all zeros for the number....does that mean I called this blocked number or the blocked number tried to call me and the arrow is just wrong? will a blocked number show up on the bill if they continue to text or call me? is it po

Questions

 • Wireless Billing

14

1

0

Accepted Solution

Official Solution

How do I report a fraud purchase

Started getting emails about a phone we didn't order and is being shipped to an address that is not ours. I have spoken to 3 different att employees today and all they did was pass me off to someone else, with the last 1 transferring me to a recording that gave me dead end info. Is there an actual f

Questions

 • Wireless Account

101

12

0

Identity Theft / Fraud purchase at a Best Buy in a different state

Happened to me in July. Still no resolution.  Phones were purchased at a Best Buy in California and I live in middle America.  I immediately logged in and changed my account login info and blocked the phones.  Finally found the fraud number and went down the rabbit hole of voice resp

Questions

 • Wireless Billing

20

2

0

Suspended line

Does a suspended line still count as a line if I am paying reduced rate for it? I get mixed answers even when I call ATT. I recently switched to an Unlimited Started Plan and was told that I'd be paying $35 per line. We have four lines. 2 of them were suspended. This was all done in one conversa

Questions

 • Wireless Billing

9

1

0

Accepted Solution

Official Solution

One number In arrears and the other a modern pay in advance

I want to move the forward paid number to my wife’s att account but I’m told I cannot becuase of an accounting and billing issue you have with one account being old and one new. There are MANY posts on this topic dating back 2.5 years at least. I was told today after 6 hours of calls and waiting m

Questions

 • Wireless Account

346

13

Pennsylvania Sales Tax - New

Looking at my detailed bill and comparing it to the previous month (Aug 2022 and July 2022). I noticed a new/additional sales tax line item. PA State Sales Tax - Telecom : shown on both billsPA State Sales Tax : new on Aug billThe Telecom tax was roughly the same between both months (1 cent variance

Questions

 • Wireless Billing

15

2

0

$350 non return fee charged, when it was returned?

I’ve never had a issue with AT&T for the past couple years. On may 1, I started a claim to get a replacement phone due to the many times I had dropped my original device. By the 3rd, I received the phone, switched sims, transferred my information over and mailed in the phone by May 12/13 (I trav

Questions

 • Wireless Billing

16

1

0

Iphone 11 Pro Black Friday Promo

I purchased two IPhone 11 Pros on 11-25 for the $1 a month promo. I understand that I need to pay the normal installment payment for three months, and then I will start receiving credits. However, the e-mail I received after completing the order contained the contracts for paying the phones in full

Questions

 • Wireless Billing

221

14

0

AT&T is the worst. Here’s why:

I’m writing in hope that any person who reads this will stick to another provider or if you are trying to switch to AT&T-DON’T! Here’s why:  We went to an AT&T store to talk about what options they have. We were helped by an associate who took 3 times to do everything, but that’s the

Questions

 • Wireless Billing

1.5K

21

being charged $1000 for moxie hot spot after 40 gb usage

Help!!! I have been with att for 1 month and purchased 40gb plan and just received a bill for $1200. I read on ATT that no extra would be charged just slowed down internet. We had Covid for past 3 weeks and when I went to look at bill, that is what I found.  Can anyone help me plz

Questions

 • Wireless Account

17

1

0

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