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Wireless Account & Billing

Wireless Account & Billing

All of your wireless account questions and concerns - asked and answered.
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Accepted Solution

Official Solution

It's not you, it's us. We hit a snag and can't show your info right now. Try refreshing your screen to see if that works

I'm trying to get my PUK code because I accidentally put in the wrong sim pin too many times. I'm military and deployed right now, so I have no service to call AT&T. I was told to go online and get it through "manage devices and add-ons" and I'm trying and trying but nothing is happening. Instea

Questions

 • Wireless Account

28

2

0

Billing

For over a year I have been getting charged for lines I paid off to cancel early or just canceled service to ones that were out of the instalment period and after the timeframe obligation associated with the line. I have spoken to someone at ATT on multiple occasions each on telling me that its hand

Questions

 • Wireless Billing

29

3

0

Payment method rejected

I am a wireless and landline customer of ATT.  I have been using the same method of payment (business checking acct) for many years.  In June, when trying to pay my bill using the same method as always, my payment was rejected.  I called in and spoke with 4 different people and they were finally abl

Questions

 • Wireless Account

818

9

0

I Lost My Number AGAIN!

In May, I spent a long time contacting your customer service because I couldn't dial and even lost my account. I was told by your customer service that it was the problem in your system. Luckily, the problem was finally solved and I recovered my number and the money in my account. I set up auto-pay

Questions

 • Wireless Account

44

7

0

Accepted Solution

Official Solution

Has anyone's Hotspot been taken over by another phone?

I have a Samsung Galaxy A11 and a Hotspot plan. A couple of weeks ago I could not access my Hotspot. The access button was grayed out. When I looked at the network, it showed a different phone and a different password. My phone had to be factory reset. How can I prevent this from happening again?

Questions

 • Wireless Account

15

1

0

My new iPhone is locked out and need my puk code and to change my contact email so I can sign into my AT&T apo

PUK code for 5705911283 and need to change my contact email so I can get into my at$t app

Questions

 • Online Account Access

8

1

0

Password change

I need to change my password but no longer have access to my old email

Questions

 • Wireless Account

20

1

0

Closed

Change password

I need to change my password but don't have access to my old email

Questions

 • Wireless Account

14

1

0

Accepted Solution

Official Solution

Wireless Usage Logs Not Updating

The wireless usage logs appear to be broken and/ or not updating. My text log is showing 0 texts, and my cell phone logs have not updated since yesterday. This appears to be the case for all three of my lines. Can you assist

Questions

 • Wireless Account

3.7K

9

0

Wireless service cancelled as fraud activity

Wireless service cancelled as fraud activity. When contacted fraud management though form submission, as a reply they say account was created without my authorization. I’m trying to get back to fraud management team which only reaches to voice answering machine and no human handles it. Hours do I co

Questions

 • Wireless Account

27

2

0

Accepted Solution

Official Solution

High Mobile Data Usage

I've been nearing my data limit for the month (4GB) over the last 3-4 days. AT&T sends me a text every morning that I am anywhere from 500-800MB of usage closer to, and then beyond, my limit. Both my phone data usage menu and AT&T's data usage logs do not show anything more than 200MB of dat

Questions

 • Wireless Billing

16

1

0

AT&T Cell coverage in West Yarmouth MA doesn't work

I have had At&T service for over 5 years. I have a home in west Yarmouth MA, Since July we have had almost no service in that area. Calls cut off. Incoming going straight to voice mail and no message. I am ready to change service if I can't find solution. I have been unable to speak to anyone a

Questions

 • Wireless Billing

14

1

0

increase of bill without any reason

I have been an ATT customer for 20 years. Last month, because I was reciving too many junk adversting calls/texts, I requested for a number change and I got it . They said that change service was a free service. A few days later, ATT increased my bill from $136 (regularly) to $156 without any reaso

Questions

 • Wireless Billing

20

2

0

Accepted Solution

Combined billing

I moved to combined billing and also disconnected U-verse. I paid 2 months of invoices for wireless, internet and U-verse to my old account numbers. I was also billed for the 2 months of internet and wireless under the new combined billing account and the payment was auto withdrawal. I have

Questions

 • Wireless Billing

37

4

0

Closed

Fall 2016 trade in help

I traded in an iPhone 6 with the Fall 2016 tradein on iPhone 7 promotion. After numerous calls and reassurance of this issue being resolved on my next bill, I still am not receiving credit for the iPhone 7 I purchased through at&t. I have been a loyal at&t customer for 20+ years and find it hard to

Questions

 • Wireless Account

255

6

0

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