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Wireless Account & Billing

Wireless Account & Billing

All of your wireless account questions and concerns - asked and answered.
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(54349)
1C0-DE5 code look up

Could you please tell me who these three short codes belong to? 1C0-DE5-4292 1C0-DE2-2123 ICU-DE2-4639

Questions

 • Wireless Account

21

3

0

Why do At&t have hidden fees?

Hi, I was a tmobile customer; & I switched to at&t because of a sale rep. that was in my neighborhood in the new city I moved to. I never had at&t before, but he was able to sell his service very well. He told me, that my trade in would cover the $800 for the 13pro and there will be a ba

Questions

 • Wireless Billing

13

2

0

AT&T SOP on lying to customers and providing false information

How does AT&T stay in business when they continually lie to customers. I have had the worst customer service experience ever with AT&T. "Customer Service" representatives have hung up on me, and transferred me to random numbers. No one has assisted me in receiving my money back from my trade

Questions

 • Wireless Account

5

0

0

Moving to an apartment. My phone is on my sister's phone plan. How do I get my own?

Moving into a new apartment. Never lived on my own. Don't know what I am doing. How do I get off my sister's phone plan if she is not talking to me? Also what will I need in my new place so I can get on the internet?

Questions

 • Wireless Account

27

3

0

Refill pin card

I have messed up my refill pin card. Is there anything I can do to get a new one. Aside from getting a new one because I don’t have the money to pay for a new one.

Questions

 • Wireless Billing

11

1

0

Double-counting text and data?

Has anyone experienced this? I was informed we used all the data in our Mobile Share Advantage 12GB plan and I can see a summary [EDIT: in the AT&T app] showing the totals by phone (6.32 + 5.76) but that's unusually high for us, and everything seems to suggest our usage is being double-counted o

Questions

 • Wireless Account

41

10

0

I need my bill lowered

Long story short I’m on a deployment and last month I suspended my phone service, and I have been using only Wi-Fi for the last month but my phone bill comes around for this billing cycle saying I owe over $600. This shouldn’t be possible because as I said I’ve only used Wi-Fi this last month and it

Questions

 • Wireless Billing

18

1

0

Why doesn’t AT&T fix the tobr site?

Why doesn’t att fix the tobr site? Customer service is atrocious, I’ve been on the phone with them four times for a total of 2 1/2 hours and nobody knows what’s going on.

Questions

 • Wireless Account

43

5

0

Accepted Solution

Official Solution

Apple Pay error when paying bill

I am trying to pay my bill via the MyATT app, and I receive the following error: Your payment of $ didn't gothrough. Try paying againWe couldn't process your payment info.Try entering your info again or try usinganother payment method.(MSPMTE300106) I normally just pay my bill with Apple Pay v

Questions

 • Wireless Billing

213

17

0

Accepted Solution

Official Solution

SHipping label for phone trade-in

Hello, I switched to AT&T last week under the trade in promo. I am looking for a shipping label to send my trade-in phones in. I did not receive a confirmation number from the AT&T store I picked up my phone from. THey are not aware what this number is. Please advise

Questions

 • Wireless Account

5.6K

3

0

Fraudulent international charges

I’m so disappointed in ATT. My 12 year old daughters phone line has $600 worth of fraudulent international charges on it. They can’t give me any info about the charges. I’ve been a long time customer and this is just ridiculous. Reporting them to the fcc and canceling service to go back to Verizon o

Questions

 • Wireless Billing

97

9

0

how can i view my spouses text messages

i have AT&T how do i view my husbands text messages and twitter account we both have AT&T but separate accounts?

Questions

 • Wireless Account

12.8K

10

0

Excellent Employee

I had a wonderful experience last night with an ATT customer service employee. He went above and beyond to help me solve my problem. How do I contact ATT about this employee named Joshua. pcar504

Questions

 • Wireless Billing

4

0

0

Accepted Solution

Rude salesman in Davenport Iowa

Went to the Davenport AT&T and asked salesman Ignacio [EDITED]how hard it would be to port over a cricket wireless number and he said he wouldn’t do it because it was a headache to do. [EDITED per Community Guidelines] 

Questions

 • Wireless Account

45

9

0

why is att so expensive

tmobile offered 55 & up plan for 27.50 each for two lines while att charges 65 with a discount of 10 on each so we are needlessly paying 75 per month. also get free smartphone plus 100 AAA prepaid mastercard please make it so we stay with att

Questions

 • Wireless Account

37

7

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