
Error messages
Are you getting an error message or error code on your U-verse TV? Don’t worry, we can help troubleshoot it.
Whether you need to pay your bill, replace a remote control or use the Account Manager, we can help!
Are you getting an error message or error code on your U-verse TV? Don’t worry, we can help troubleshoot it.
Whether you’re streaming from your TV, playing games, or reading a good book, learn how to get connected.
Our wireless TV receiver (VIP2500) recently failed. AT&T sent us a new one but it did not come with a power adapter, and the adapter to the old box would not fit. We returned the unit and AT&T sent another box, again without a power adapter. How do we get an adapter for this unit?
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U-verse TV Equipment
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Our wireless TV receiver (VIP2500) recently failed. AT&T sent us a new one but it did not come with a power adapter, and the adapter to the old box would not fit. We returned the unit and AT&T sent another box, again without a power adapter. How do we get an adapter for this unit?
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U-verse TV Equipment
46
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I need to provide my user ID and password every time I use the app. I have of course checked off “Keep me signed in.”.
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U-verse TV Account
651
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I would like to talk to someone regarding the 450' of cable going through my front and back yard. How long can I expect the line to be exposed? I need to mow my lawn to avoided HOA fees. The line is not following the easement. It is running accost my back yard. How do y'all bury the line? Is this g
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U-verse TV Equipment
42
1
Official Solution
Both the wired and wireless receivers DVR recordings play back with lag, pixelized, freeze every few minutes. No lag anywhere else: The internet is fine. The DVR records scheduled shows fine. Watching TV, streaming, cable shows is fine. I have rebooted endlessly..
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U-verse TV Equipment
537
20
So uverse tv receivers have always had issues with when you first turn them on having a bad HDCP handshake and faoly to produce sound on TV. But in the past its always been something that happened very occasionally and was usually solved by just turning tv/stb(using uverse remote on/off for both) o
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U-verse TV Equipment
65
5
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It is so sad that I can’t do anything in an old lady to get help with changing my U-verse service..something simple probably to do..instead of asking me what I wanted.. I was given 300 channels.. I have tried everything for help
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U-verse TV Equipment
64
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How many receivers are included with the U-Family package? Thank you!
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U-verse TV Equipment
100
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