
Error messages
Are you getting an error message or error code on your U-verse TV? Don’t worry, we can help troubleshoot it.
Whether you need to pay your bill, replace a remote control or use the Account Manager, we can help!
Are you getting an error message or error code on your U-verse TV? Don’t worry, we can help troubleshoot it.
Whether you’re streaming from your TV, playing games, or reading a good book, learn how to get connected.
For months now users have been complaining that after the latest app update they have to continually keep logging into the application. I have seen the usual canned responses about reinstalling app etc, non of which seem to work. I also saw one suggestion that a secondary account could log in
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U-verse TV Account
11
4
0
We just returned from vacation this evening and turned on the family room tv to find a large red x on the screen. The other 2 tvs both work fine. I rebooted the router and receiver with no success. Then attempted to do a disaster recovery which I couldn't get it to do. I'm not rea
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Watching U-verse TV
2
0
0
When I press the on demand button on one remote I get error code 0. Two other TVs work fine. I have tried restarting the box with the front button and unplugging the power cord with no success. Have had the problem for 4 days with no fix. Any other things I should try?
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U-verse TV Equipment
10
3
0
Tv shows error 775.What does the video bridge look like?
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U-verse TV Equipment
4
1
0
The green and red lights on the front of the box are flashing. The screen is telling me to go to Troubleshoot U-verse & Internet. Restarting the box did not fix the problem.
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U-verse TV Equipment
15
4
0
Closed
When I go on my DIRECTV app all I have access to is some of the channels in my subscription. I have no access to any channel below 100. I have made sure my receiver is connected to my network, made sure my receiver is connected in the app, checks for app updates, and deleted and reinstalled the app
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Watching U-verse TV
5
1
0
Accepted Solution
Official Solution
My U-Verse goes out every night between 11pm and 2am. Sometimes just for a few minutes and other times for half hour or longer. Does anyone else experience these outages? Thank you!
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Watching U-verse TV
115
7
0
I've had this remote control for years. It finally died on me. How do I go about getting a replacement?
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U-verse TV Equipment
11
1
0
Swapped out a wired receiver (one of 3). Now get this error message. Only option is to "restart receiver" which restarts receiver but comes back to this screen. Have rebooted receiver and home gateway multiple times. FWIW other tvs are working fine.... Internet works fine. (Also ATT). on the receive
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U-verse TV Equipment
14
1
0
i never received my reward cards but called reward center and told they were activated and used. what should i do next, because this person is getting away with stealing my cards. can i at least get a copy of the transactions. and find out when they were activated. i am at a loss as to ehat to do ne
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U-verse TV Account
1.2K
8
0
We just returned from vacation this evening and turned on the family room tv to find a large red x on the screen. The other 2 tvs both work fine. I rebooted the router and receiver with no success. Then attempted to do a disaster recovery which I couldn't get it to do. I'm not rea
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Watching U-verse TV
2
0
0
Does anyone have a method that would allow me to watch my U-Verse TV through the Oculus Go? I’m thinking some sort of setup that would allow me to mirror the output of the U-verse receiver inside of the OculusGo. Any suggestions?
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Watching U-verse TV
9
0
0
I have all three uverse services, TV, Internet and Phone. My bill has gone up almost 100% in the last three years and I can't continue with this cost, I want to drop the phone service, will that change the pricing on the two remaining services?
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U-verse TV Account
48
0
0
Our wireless TV receiver (VIP2500) recently failed. AT&T sent us a new one but it did not come with a power adapter, and the adapter to the old box would not fit. We returned the unit and AT&T sent another box, again without a power adapter. How do we get an adapter for this unit?
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U-verse TV Equipment
41
0
0
I have been getting daily "access card (745) cannot be read." It requires removing the access card, reinserting it, then pressing reset. Whatever I was recording at the time (52 minutes worth) said it had recorded, but then I got a message on a black screen saying all or part of the program did not
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U-verse TV Equipment
52
0
0
New ATT remote does NOT pause or rewind live TV or recorded TV. What to do? I have a Denon receiver that my OLDER ATT remote did work for volume and channel change, etc. The NEW remotes do NOT do this after following new remote programing instructions. What to do??
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U-verse TV Equipment
56
0
0
Accepted Solution
Official Solution
I'm paying $85 for U-verse TV + internet every month. I was told that I need to have both services in order to get $10 discount and unlimited data allowance. Is this true? I really don't watch AT&T U-verse TV at all and thinking to get rid of TV in order to save some $$. AT&T U-verse TV
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U-verse TV Equipment
140
1
0
Accepted Solution
Official Solution
My U-Verse goes out every night between 11pm and 2am. Sometimes just for a few minutes and other times for half hour or longer. Does anyone else experience these outages? Thank you!
Questions
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Watching U-verse TV
115
7
0
Accepted Solution
Official Solution
Once again, I am not getting what I am paying AT&T for. Since yesterday, one of my U-verse TVs is displaying a notice headlined “Activity Data Terms and Conditions” and goes on state that I have purchased a smart TV and tells me what to expect and what to expect. I have not bought a smart TV
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U-verse TV Equipment
102
5
0