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Uverse App

I cannot log in to the verse app, it asks for a verse user-id and I have never had one. I always log in with email

Questions

 • U-verse TV

10

1

0

Can't login to U-Verse App

Plain and simple; your app does not work. I can login on the website and mobile website fine, but when I try and login on the App it says "Login Required - Please log in with your U-verse Member ID" which I've done 100 times and it doesn't work. Seems rather ridiculous for a company of this size to

Questions

 • U-verse TV

715

5

Uverse picture and sound glitch several times an hour

Ever since service installation in late March, I have had problems with the picture and sound freezing and pixellating for anywhere from 1-5 seconds several times an hour while watching live TV (all channels have had this problem). I don't know if it happens on demand as I haven't watched much of th

Questions

 • U-verse TV

596

2

Remote

Remote turns the sound off when you push any button, have to turn power off/on to get sound back

Questions

 • U-verse TV

13

1

0

Remote

I bought and hung a new TV outside, connected the box Uverse sent me, programmed the remote so it turns the TV on/off, rebooted the cable box. I now have a blue screen that says "Press OK to get On Demand."  But I get no response when pressing OK, or any other key on the remote.   

Questions

 • U-verse TV

29

5

0

Can't log in

can't log in to hbo

Questions

 • HBO Max

13

1

0

Accepted Solution

Official Solution

channel lineup in Excel spreadsheet format (.xlsx file extension) for U-200 U-verse

I am looking for the subject description above. Is it available anywhere without having to generate one myself ? Thanks

Questions

 • U-verse TV

387

7

0

Closed

Recording will NOT erase, please help

Yesterday afternoon I accidentally hit the record on the Attention channel.  It was at 5p, there was only 30 minutes left on the guide, so I just thought I'd leave it and speed through it since it was recording.  Later that evening I was surprised to see on my recording list the the Attention channe

Questions

 • U-verse TV

10.8K

8

0

Accepted Solution

Official Solution

U-verse remote replacement fee

Our U-verse remote (S10 S4) recently began to malfunction. Some of the buttons have stopped working. Resetting the receiver does not help. I contacted TS at 1-800-288-2020 The phone rep informed me they could send a replacement for $20, mentioning something about insurance? My understanding is that

Questions

 • U-verse TV

40

4

0

What is wrong with ATT Customer Service?

These are notes from the latest ordeal with ATT... ATT June 2022 6.16.22 Columbia, SC STORM. Power outage. ATT modem not working. Troubleshoot (using my phone). 7:41 PM Called ATT 1.800.288.2020 8:48 PM. Customer Service (CS) called back (from 1.855.419.7365) CS named India. Ran tests. Front of

Questions

 • U-verse TV

42

2

0

Closed

UVERSE app. Wireless gateway not found

Has been working fine. Only change is new iPhone. When hit reveivers button in app it says wireless gateway not found. Unplugged power to gateway and reconnected with no change. So use of remote in app. No DVR control

Questions

 • U-verse TV

2.2K

13

0

HBO max can’t verify subscription

Have not been able to sign into my HBO max account through AT&T in about a month. Says can’t verify subscription. Spoke to customer service and they said it would take 24 hours and someone would reach out and they never did. Really disappointed in the service I have received.

Questions

 • HBO Max

54

9

0

Unable to Log In to HBO Max

I tried to “sign in to HBO Max with provider” using AT&T, and the login is not working (I’m getting Care Code 201 [LU100]), but when I tried the “Don’t have a user ID? Make one now” option and it told me “That account’s already registered” when I input my account info. If it’s already registered

Questions

 • HBO Max

12

1

0

Account settled now showing unpaid balance

I had a U-Verse account that was settled through the collection agency over a year ago. Now AT&T is trying to collect the remaining original balance. I SETTLED this account and was told by AT&T at the time it was closed. Please rectify.

Questions

 • U-verse TV

16

1

0

U-verse gateway won't reach both ends of the house

I have U-verse and there doesn't seem to be a good place to put the U-verse gizmo such that it reaches both ends of my S-shaped house without issues.    AT&T says I'm only allowed 1 gizmo.   What other solutions are available, can I hard-wire the cable boxes somehow?   Like if I get an ethernet swit

Questions

 • U-verse TV

52

7

0

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