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Motion sensor

When you arm to STAY, how do you disable the motion sensor?If someone gets up at night, I don't want to set off the alarm.

Questions

 • Device Troubleshooting

334

4

0

Closed

Camera not recording

My camera has not recorded since April 18th and I called and was on the phone with the tech for 40 minutes and she still couldn't help me.  I asked her to send someone out and she told me if they did, I would be charged a fee eventhough I have the technical support fee I am paying monthly. I asked t

Questions

 • Device Troubleshooting

579

4

0

Camera video stream

I have 4 outside and 1 indoor camera. I continually get no video stream available. I have 2 small pads and both do the same thing but yet I can get on my phone.

Questions

 • Device Troubleshooting

379

3

0

Closed

Motion sensor not sticking

The sensor on my bathroom window keeps falling off. I called AT&T Digital Life and they said they would send out new tape. When the sensor was installed on my bathroom window I specifically asked the installer if steam from the shower would be a problem with referance to the sensor staying stuck on

Questions

 • Device Troubleshooting

336

2

Cannot cancel Digital Life

I tried to cancel the home security system that we have used for 4 years. I called the ATT store to see if they would do it in person. The agent said it can only be done online. Then I reached out to the online chat. The agent said it can only be done via a call. So I called and pressed "6" which

Questions

 • Other

274

2

0

Closed

Cancelling Digital Life

I called ATT and requested cancellation of our digital life service.  The girl would not quit trying to talk me out of it so I finally had to hang up on her as I was at work and the call was taking too long.  I sent ATT my pro-rated payment to 8/31.  Does anyone know the alarm monitoring number I ca

Questions

 • Other

363

2

0

Volume too low

Is there a way to turn volume up on the alarm keypad The 'beep' volume on the SW_ATT_PAD2W Very loe

Questions

 • Device Troubleshooting

325

3

0

Accepted Solution

Official Solution

DL door bell/camera

Any updates on ATT offerind DL door bell/camera?thanks.

Questions

 • Apps & Programs

2.1K

4

0

Closed

Activate service for new homeowner

I just moved into a house with all the digital Life equipment installed. How do I simply activate the service?

Questions

 • Other

948

19

0

Closed

Digital life tax problem

I have been a Digital Life customer for years. Suddenly with my April bill, I am being charged tax, where I never have been before. I have spoke to FOUR people at Digital Life and two via chat and nobody can tell me what changed, or will let me talk to anyone in the accounting department. They keep

Questions

 • Billing & Payments

277

1

0

Accepted Solution

Official Solution

Door open/close alert beeps

Sometimes I really like the 'beep beep' that occurs when you open and close the doors but would like to be able to disable at times.Os this an option???

Questions

 • Apps & Programs

825

3

0

water sensors

I have been trying for a year and a half to get a replacement for a defective water sensor. I was told 3 times, including yesterday that they were out of inventory.  A year ago I was given a case number.  Yesterday the rep would not own up to knowing about any previous complaint but offer

Questions

 • Other

94

6

0

Closed

Electric Bill Increase?

Hi everyone, just troubleshooting a 3x spike in our electric bill...bit of a shock (pardon the pun).  We just have the standard Dig Life package, no cameras or docklocks....but our electric bill had a huge jump.  Has anyone else had this happen?  Just wondering if it is the security system or someth

Questions

 • Billing & Payments

581

4

0

Closed

Thermostat Not compatible

I recently replaces my old builders grade heating/cooling system with a new carrier system. The HVAC technician tried to use my digital life thermostat and it did not work. Is there an upgraded or different thermostat I can use with my digital life system?

Questions

 • Device Troubleshooting

100

4

0

Need to stop the system from beeping while I'm waiting for a battery replacement

Need to stop the system from beeping while I'm waiting for a battery replacement

Questions

 • Other

73

1

0

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