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AT&T digital life

I purchased a house in June of 2017 it has att digital life security already installed before I purchased the house. The service was turned off when I bought the house. Now today I have spent 5 hours so far trying to get my security system activated. A technician Came out to activate it but when he

Questions

 • Other

900

5

0

Required DLIFE app update now won’t allow access

IPhone 12 digital life app mandatory app update. Logging in is fine and using facial recognition 2nd attempt gets checkmark so it’s OK, but I get circular login requests. I briefly see the AT&T logo but returns to user ID. Sometimes after 6-10 login attempts I can view the camera & data but

Questions

 • Apps & Programs

330

12

0

Installation of Smart solve version 2.0.2.1181

I cannot connect with the Chat Agent via the AT&T ConnecTech to install the newer version of Smart solve noted above. A code is required to begin the installation. Help with this problem, please.

Questions

 • Device Troubleshooting

321

3

0

Touch ID

What happened to Touch ID in the latest app update?! It is no longer available!

Questions

 • Apps & Programs

156

8

0

Digital Life - Water Sensors

(Topic 1) I have 4 water sensors (by dishwasher, by water heater, by washing machine & by sump pump). They are set up to send me notifications to my cell phone or email, when they detect water. The AT&T Digital Life Service Technician tells me that he does not know how to fix it. Is there a way to e

Questions

 • Device Troubleshooting

449

4

0

keypad low battery singal

my key pad keep beeping with error messg low battery how do i change it

Questions

 • Device Troubleshooting

246

3

0

DL Cancelled service

What actually still works locally if you cancel DL monitoring service? Assume app is a no. What about the control panel, sensors, camera etc.? Does the alarm still work if you "arm" the system or only the chirps when a sensor is tripped? Does dlc show a constant alarm status? Are sensors, camera

Questions

 • Device Troubleshooting

97

1

0

Accepted Solution

Official Solution

New Security Key Fob

Need to order new key fobs as my parents aren't comfortable with using their devices. Is there no where online to order them?

Questions

 • Other

55

4

0

Cannot log in to digital life on PC. Getting: Connection Lost: attempting to reconnect message

I can connect to digital life on the app on my smart phone but am never able to on my PC. I constantly get this message: Connection Lost: attempting to reconnect. Spinning circle is there constantly. I can see the home page shaded out in the background but cannot make a connection. This has gone on

Questions

 • Other

64

3

0

Digital Life Keypad not working

Has anyone found a solution for this? My keypads both said "AC Power Failure" but otherwise were functioning ok and both showed "online".  Digital Life Tech Support suggested pulling them off the wall and reconnecting them after pulling the batteries.  Now neither of them has any display at all (the

Questions

 • Device Troubleshooting

4.2K

12

0

Annoying beeps when doors open and close

Does anyone know the procedure to turn off the 3 beeps that sound every time the doors are opened and closed!  I cannot find a prompt on my keypad or on the app on my phone.

Questions

 • Device Troubleshooting

373

1

0

Closed

Networking H24

So I get this email from DirecTV saying my receivers are not connected to the internet. They are connected to my LAN and my LAN connects to the internet just fine. I have documented that each of the 3 H24 receivers I have on my network are constantly making DHCP requests of my gateway as logged on m

Questions

 • Other

60

1

0

DL App No Longer Works on iOS 15.

It’s been over a year and a half for a Digital Life app update on iOS. Now since the new iOS 15 launched today Digital Life crashes and doesn’t open. What is going to be done to fix this?

Questions

 • Apps & Programs

167

5

0

Camera not recording

I've had trouble the past couple of days with the system not recording motion.  The app sends me notification that motion was detected but never records.  I can see the live feed fine.  I've deleted the program and reset it to record upon motion.  Any suggestions?

Questions

 • Device Troubleshooting

109

7

0

Camera Not Recording

My camera is not recording motion. I can record using the app, but it does not detect motion and start recording on its own. It’s been over a month since this has been happening. I have reset the connections and powered it off and back on and it still does not work.

Questions

 • Device Troubleshooting

45

2

0

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