Pre-order the New Samsung Galaxy Z Flip4 & Galaxy Z Fold4 and, for a limited time, get twice the storage and a free case!
Share

Share

Pass along Digital Life tips & tricks!
Ask a question

Latest conversations

View More

(4873)

Accepted Solution

Official Solution

Digitallife Controller and Keypad - HOW TO DISABLE

I have cancelled my service with ATT Digitallife , but the Controller is still plugged in and operating (has some green/red light flashing) and the Keypad is telling me it has a "software update in progress".    Please let me know what I should do first to disable the system; handle the Controller f

Questions

 • Other

2.2K

5

Customer Service Line Busy For 2 Years Straight

I've been having technical issues with my Digital Life service for roughly 700 straight days now and your chat service has been perpetually busy, your phone lines don't work anymore, and the one reliable resource I could count on time and time again (your Content Hub) has disappeared. Does Digital L

Questions

 • Other

70

6

0

Snapchat calls

When I use the Snapchat app on my phone and someone calls me from through it or I call them, Does their phone number show anywhere on my bill? Does that phone number show on the bill even though the calls were made or received through Snapchat and not my actual phone?

Questions

 • Billing & Payments

441

1

0

Outdated low quality outdoors cameras

I am a customer of ATT&T for many year. I have had very few issues with the service or the equipment over the years. But now the quality of the cameras is an issue. The other day we had a potential security issue, and the cameras were of no use. They are a far cry from what the markets offers

Questions

 • Device Troubleshooting

60

3

0

For new and prospective customers.

I’ve been with digital life for 8 years now. The security and home automation is rock solid. Honestly tell me one vendor that has an end to end solution. From security to home automation. Every other vendor either lacks something as simple as a motion sensor or provides security but no home automat

Questions

 • Other

62

4

0

Transferring Service

I have been a Digital Life customer for five or more years now, but we just moved out of the home in which we had all of the equipment installed. I cancelled our Digital Life service with the understanding, from the AT&T representative who cancelled our service, that I would be able to transfer

Questions

 • Billing & Payments

72

5

0

Accepted Solution

Official Solution

ZTE Tablet won't login

when trying to login using ZTE tablet it says unable to login/wrong password. I'm sure it is correct as i just changed and am able to login from both my phone and laptop.

Questions

 • Device Troubleshooting

65

1

0

Worst customer service experience ever

Before my rant on horrible customer service, I'd like everyone know that the AT&T digital life product is far superior to the 15 year old ADT system we replaced. We are very satisfied with the equipment and the app (although the optional tablet control is a complete waste of money). The problem is w

Questions

 • Billing & Payments

803

7

0

New automation scripts

Apparently, the app has been updated to allow the user to create simple scripts to automate the use of the security system. I was interested in one suggested script, which would turn the alarm on at 10:30 pm automatically. That wasn't the time I wanted, so I used to customization mode to create my o

Questions

 • Apps & Programs

526

6

0

Where do I send my old DLC100 battery - no return label

My DLC battery needed replacing, and I was sent a replacement. The documentation says to send the old one back using the enclosed return label, but I didn't get a return label. Where should I send the old battery, and/or can I get a label to send it back?

Questions

 • Device Troubleshooting

202

1

0

My new system just cost 299.00 for a locksmith to break in my house. ATT couldn't help

We arrived home after a week on the road and the door lock would not unlock.  Nothing happened. The website showed that the battery was low and the lock had jammed numerous times in the last week.  I called digital life and the said they could not get a tech there for three days. This was Wednesday

Questions

 • Other

329

4

0

Return old DLC Battery

I recently received a new DLC battery but there was no return label in the package. Does this mean I do not have to return the old battery? 

Questions

 • Other

59

1

0

Replacement key for deadbolt

We lost the metal keys for the deadbolt on the Digital Life door lock. How do we get new ones?

Questions

 • Device Troubleshooting

33

2

0

Accepted Solution

Official Solution

Closed

Glass sensor Replace Battery warning won't clear

We got a "Replace battery" sensor for a room.  Replaced the battery.  Still have the "Replace battery" message.  Swapped out the new battery with one in another room that's working fine.  Still get the "Replace Battery" message in the original room (now with a known working battery.)  This is the SE

Questions

 • Device Troubleshooting

1.1K

5

0

Accepted Solution

Official Solution

How do I install more surface window sensors to my existing system?

How do I install more surface window sensors to my existing system? I also want a sensor for my garage door.

Questions

 • Other

167

1

0

Not finding what you're looking for?

Shop the way you want

Free shipping & returns

Shop online with free shipping and returns.

Learn more

Same-day pickup

Order online and pick up in-store or curbside today. Subject to availability.

Find a store

Same-day delivery

Get same-day delivery with optional expert setup. Subject to availability. Select areas only.

Learn more

Live shopping assistance

Get help picking out the perfect device and plan with a live virtual expert.

Learn more
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.