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Accepted Solution

Official Solution

Closed

Temperature sensor only

Is there Temperature sensor only available

Questions

 • Device Troubleshooting

488

1

0

Use Xfinity Home Equipment with ATT Digital Life

If I change over to ATT Wi-Fi and Digital Life from Xfinity will I be able to use my Xfinity equipment with the Digital Life Service? Are they compatible?

Questions

 • Device Troubleshooting

526

3

0

Closed

Battery backup battery fails.

My alarm has a battery backup.  That battery will not remain charged. Most recently I had a new battery 3 days and the red notification light came on.

Questions

 • Device Troubleshooting

283

2

ZTE won't connect to wifi

My Digital Life ZTE tablet won't connect to wifi. I cleared/reset it to try to resolve the issue but it still won't connect. All other devices in the household connect; this is the only device that won't. It scans and displays one of two of my networks but after entering the password, the screen say

Questions

 • Other

2.9K

13

0

Smoke Alarn Beeping After I Just Replaced the Batteries

We have a constant beep from one of our smoke detectors-1 long beep every 5-6 minutes. This started after we replaced the batteries. A notice on the key pad now says to replace the battery in that specific detector. We checked to see that the batteries were installed correctly.

Questions

 • Device Troubleshooting

46

3

0

Accepted Solution

Official Solution

thinking of canceling my at&t security system. can yale door lock work with alexa if i cancel

i am thinking of cancelling my service but want to continue using the yale digital door lock.  i have alexa.  can i make it work with alexa?

Questions

 • Other

451

3

0

Closed

Tech Damaged HVAC during Thermostat Install

During install of the Digital Life system, the tech failed to disconnect power on the HVAC unit prior to attempting install of the thermostat. This caused damage to the transformer and control board in our HVAC unit. Repair cost $850.  Attempting to file a claim with AT&T to get reimbursed for the r

Questions

 • Other

430

4

0

Closed

Video recording time

Is there a way to increase video recording time past 60 sec?

Questions

 • Device Troubleshooting

251

3

0

Accepted Solution

Official Solution

DLC-100

I cancel my subscription to Digital Life and they delete via internet the software and configuration of my house; now I have no communication from the keypad and controller. How can I access to the controller to configurate again my house sensors? I understand if I cancel the subscription the moni

Questions

 • Device Troubleshooting

141

5

Closed

Directv Feedback

I used to be able to go on my desktop or my iphone & log into Directv.com and use the TV Guide to schedule shows to record. Apparently both those features were taken away. In Directv.com when I click on Guide, it says they are unable to process my request AND I should keep trying! Time to remove

Questions

 • Apps & Programs

69

2

0

Remove Digital life from purchased home

I just bought a house that is fully wired for Digital life: cameras, thermostats, DLC 200. I don't know the name or account number of the previous owner and that I can't use the equipment without providing that for the transfer. So how do I remove the equipment? Will I be able to use new thermostats

Questions

 • Device Troubleshooting

163

6

0

Closed

Motion Sensor Not Working

I noticed today that my motion sensor does not trigger the alarm if it is set.  I'm wondering if the battery on it is dead.  Should I see a red light or any other indicator if it has power? Ryan

Questions

 • Device Troubleshooting

686

1

0

Accepted Solution

Official Solution

Use of equipment after 9/1/2022

Can the key pad, sensors and alarm still perform without Brinks or Digital life monitoring  

Questions

 • Device Troubleshooting

129

2

0

I have purchased a home that has a DLC100 system. Can I transfer previous service?

I inherited a DLC-100 system when I purchased this home in May.  It has cameras on two doors and sensors on doors and windows.  The previous owner said that the system was operational, but she didn't have it monitored.  She apparently stopped the monitoring when her two-year contract ended... but sh

Questions

 • Other

730

4

0

CO detector and smoke detector were 3 years old when installed.

Having issues with CO detector and Smoke Alarms not functioning properly.  Installed system on March 20, 2016.   Smoke detector is dated March 7, 2013.  CO detector is dated April 2013.  Half of my devices are going offline.  Tried to troubleshoot devices, the system said they would send a new CO de

Questions

 • Other

1.2K

5

0

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