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How do I get a replacement battery for the DLC 100?

The battery light is red and from what I can tell I need to replace it. I tried pushing the "Fix it" button on the mobile app, but nothing happens. Then I searched and can't find a place to order the free replacement battery. I have had my system for a while and don't have a clue about 80% of it.

Questions

 • Device Troubleshooting

19.4K

7

0

Closed

Window Sensor is down

I received a new window sensor kit which I installed but nothing is registering.  Everything is brand new! What do I do to get this one sensor up and running?

Questions

 • Device Troubleshooting

136

3

Removing a contact sensor

How do I remove a contact sensor from my system that I no longer want? Our home has old windows and the seal has never been great. I spoke with a representative on the phone and they said I could remove the unwanted window contact sensor by using test mode, deleting it from the Digital Life app, and

Questions

 • Device Troubleshooting

1.3K

4

0

Accepted Solution

Official Solution

Closed

Door contact sensors

How do I turn up the volume on the door sensors?

Questions

 • Device Troubleshooting

3.1K

4

0

Accepted Solution

Official Solution

How to unscrew my digital life equipment DLC 200C

I am trying to move and need to remove my Digital Life equipment. I cancelled my account after having the alarm system for over 3 yrs for which AT&T said that it was no need to return equipment.  So I didn't give it a second thought until now I am moving out of my apartment and need to rem

Questions

 • Device Troubleshooting

3.2K

12

0

It was a great product - with great support (@AttDigitalLifeCS)

Finished my transition to Brinks last month. I had to leave ATT DSL to get more bandwidth for the higher res cameras, but it all worked out. I’m happy with the product, but will miss the forum here, and the amazing support we got from @ATTDigitalLifeCS Thank you,DTV_123

Questions

 • Other

49

1

0

Closed

Sensor Falling Off

I have had the ATT Digital Life system for about four months.  Overall, I have been pleased with the system.  However, the sensor on our front door (the main door we use) just fell off.  I called to ask what could be done about this, and the response was that they could send me more double sided tap

Questions

 • Device Troubleshooting

797

1

0

Remove Digital life from purchased home

I just bought a house that is fully wired for Digital life: cameras, thermostats, DLC 200. I don't know the name or account number of the previous owner and that I can't use the equipment without providing that for the transfer. So how do I remove the equipment? Will I be able to use new thermostats

Questions

 • Device Troubleshooting

268

7

0

Accepted Solution

Official Solution

Closed

Temperature sensor only

Is there Temperature sensor only available

Questions

 • Device Troubleshooting

530

1

0

Use Xfinity Home Equipment with ATT Digital Life

If I change over to ATT Wi-Fi and Digital Life from Xfinity will I be able to use my Xfinity equipment with the Digital Life Service? Are they compatible?

Questions

 • Device Troubleshooting

641

3

0

Closed

Battery backup battery fails.

My alarm has a battery backup.  That battery will not remain charged. Most recently I had a new battery 3 days and the red notification light came on.

Questions

 • Device Troubleshooting

331

2

ZTE won't connect to wifi

My Digital Life ZTE tablet won't connect to wifi. I cleared/reset it to try to resolve the issue but it still won't connect. All other devices in the household connect; this is the only device that won't. It scans and displays one of two of my networks but after entering the password, the screen say

Questions

 • Other

3K

13

0

Smoke Alarn Beeping After I Just Replaced the Batteries

We have a constant beep from one of our smoke detectors-1 long beep every 5-6 minutes. This started after we replaced the batteries. A notice on the key pad now says to replace the battery in that specific detector. We checked to see that the batteries were installed correctly.

Questions

 • Device Troubleshooting

83

3

0

Accepted Solution

Official Solution

thinking of canceling my at&t security system. can yale door lock work with alexa if i cancel

i am thinking of cancelling my service but want to continue using the yale digital door lock.  i have alexa.  can i make it work with alexa?

Questions

 • Other

496

3

0

Closed

Tech Damaged HVAC during Thermostat Install

During install of the Digital Life system, the tech failed to disconnect power on the HVAC unit prior to attempting install of the thermostat. This caused damage to the transformer and control board in our HVAC unit. Repair cost $850.  Attempting to file a claim with AT&T to get reimbursed for the r

Questions

 • Other

466

4

0

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