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Phones & Devices

Phones & Devices

Tips on using and troubleshooting smartphones, tablets & devices.
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Have unlocked iPad, but eSIM can only be activated with AT&T. I'm told I need to request "Carrier Visibility" or "Carrier Reveal" here

I'm referencing this previous thread here https://forums.att.com/conversations/apple/request-for-carrier-visibilitycarrier-reveal/6307f74ab2b2e606ecc3606e Can someone help me with this?

Questions

 • Apple

20

1

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Didn’t not get my trade in credit for 7 months and still waiting for my $800 credit

In April 2022 I purchased an iPhone 13 Pro from @ATT online. I was ordering a new phone because there was an offer that said that I would receive $800 back in monthly statement credits in exchange for me sending AT&T my previous Android OnePlus 9 and moving from T- Mobile to AT&T. This state

Questions

 • Apple

22

1

0

ERR0093-WS error when trying to update my WiFi Callling address

We moved to an area where there is terrible ATT service via cellular data, so we turned on WiFi calling. The suggested (USPS) address pops up on the screen to choose which way I want the address displayed. I checked USPS website to ensure I selected the correct 911 address. Click OK and receive the

Questions

 • Apple

231

6

0

Unlock sim microsoft surface duo

Hello, I requested a request to unlock the Microsoft Surface Duo 1 sim card and the request has already been raised and a confirmation message was sent to me two days after the request was raised and I cannot confirm the request, what should I do And if I want to raise a new request he tells me y

Questions

 • Android

30

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Accepted Solution

Unlock iphone 6

Good morning, I would like to unlock my iphone 6 plus, but I am in Brazil, I meet the requirements for unlocking and I received the following message: Hi vanusa, Make sure your device meets our  eligibility requirements, then call us at 800.331.0500 or 611 for help. &nb

Questions

 • Apple

27

3

0

Returned iPhone 12 stolen in transit

I wanted to get a new phone so I went to my local AT&T store for my eligible Next Trade-In. I purchased the iPhone 14 max pro. There were no phones in stock so I had to wait for the new one to get shipped to my home. I was informed to hold onto my current phone until the new one came in. Onc

Questions

 • Apple

24

2

0

Unlocking a iphone purchased through private seller

I recently bought an iPhone 11 from a private seller. The phone does not have active service w att but apparently the previous owner ocurrently owes money on the phone and I no longer can in touch with the people who sold me the phone.... I was hoping to carrier unlock the device to use w my servic

Questions

 • Apple

70

14

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Accepted Solution

Official Solution

How do I unlock on a prepaid device

I need to unlock a prepaid AT&T device, but I'm not a costumer (I was gifted the phone). I submitted a unlock request online, but it was rejected because I have to use the unlock app on the device since it's prepaid. The device was recently factory reset and since then the unlock app crashes sec

Questions

 • Other Phones & Devices

52

2

0

How can I unlock my iPhone to use any sim card

Hi everyone, I have an issue, I´m trying to unlock my phone but the page says: opps network difficulties try again later. I don´t have network difficulties, (Edited per community guidelines) is going on. Can anybody please help me out.

Questions

 • Apple

26

2

0

Accepted Solution

Will my Australian Samsung Galaxy S21 FE Model SM-G990E work on the AT&T Network

My phone is a few months old and I am now moving to USA for a year and then coming home. I wanted to go onto the AT&T network with a physical SIM. I can see that the model SM-G990u1 is compatible but hoping that my Australian phone will also pass the test 

Questions

 • Samsung

18

1

0

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unlock old iphone and no longer have att

how to unlock old iphone and no longer have att

Questions

 • Apple

49

6

0

Accepted Solution

Official Solution

Where can I find out about free phone promotions?

Trying to find out about free phone promotion

Questions

 • Android

47

3

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Accepted Solution

Official Solution

Network unlock

I have submitted a network unlock request and although I clicked on the link sent to my email that was asked, when I check the status on the device status page, it states it's pending and I can not submit a new request nor does it seem like it's moving forward to send me an unlock code. Imei: (E

Questions

 • Samsung

47

5

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Accepted Solution

Pixel 7 pro unlocked IMEI not recognized by ATT

Just received my new unlocked pixel 7 pro from best buy. their website says it is compatible with att.  tried to transfer the device on the account.  when entering the IMEI it comes up with a prompt that says the device isn't compatible.  help please!

Questions

 • Android

45

2

0

Accepted Solution

Unlocked Google Pixel 7 Pro hotspot not working on AT&T

Hi. I bought a new Google Pixel 7 Pro unlocked directly from google store and I tried to use the hotspot to tether to my laptop and it does not work. My laptop simply does not get an IP address from the device. I called Google support and they told me it was because of the carrier. I called AT&T

Questions

 • Android

45

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