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Phones & Devices

Phones & Devices

Tips on using and troubleshooting smartphones, tablets & devices.
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Unlocking Device

I’m trying to unlock my device and I’m getting denied even though my device met all requirements. All info if put in the request is correct too. What do I do?

Questions

 • Apple

35

4

0

Accepted Solution

Official Solution

GoPhone AirCard 779S Unite Express Activation

Can my old Aircard 779S (GoPhone) that I purchased from AT&T be activated on any type of Data Only account or is there only specific account types that it can be used under? I see it is still shown on the Devices Still Working on ATT Network list but didnt know if it needed unlocked or somethin

Questions

 • Other Phones & Devices

10

1

0

Accepted Solution

Official Solution

Download android app for my phone.

I am using an android phone and I want to download applications for it outside of the play store. Where can I download and install? Can I download on aptoide store?

Questions

 • Android

188

6

0

Accepted Solution

Closed

No service on Pixel 3a

I haven't had service for a while. I have Pixel 3a phone, bought directly from Google. For context, an identical problem has been described in https://forums.att.com/conversations/network-coverage/att-mobile-network-not-available/61b13d9f2f2f4a2ecda18c53 The solution seems to be to update the

Questions

 • Android

20

2

0

calls dropping

Iphone X. Wi-fi turned on. Cellular turned on. Very fast wi-fi. At home, calls often do not go through. When they do, often we can't hear each other after a minute or two of talking. We are not moving around. I do not have this problem when I am away from home. What's wrong? Please help--thanks.

Questions

 • Apple

24

2

0

Accepted Solution

Official Solution

How do I unlock a used phone that I bought?

I turned the phone on it's got the startup page and hit start and try to sign in it won't let me sign in I can't drag anything down from the top or anything I can connect to Wi-Fi that's it.

Questions

 • Android

56

2

0

Unlock request denied

I am not sure why my device is unlocked I meet the requirements. Here is my IMEI number(Edited as per community guidelines) and NUL67175954242.. I've purchased this phone for prepaid service for AT&T and I was dissatisfied with the customer service experience that I've had with them and wanted t

Questions

 • Phone & Device Upgrades

19

1

0

How do get a shipping label sent to my email to send in my iPhone 7 Plus as part as an upgrade I just did?

I recently upgraded my phone in store and was told to send in my iPhone 7 Plus to get the $350 credit as part of my upgrade. I can't find how to get the shipping label sent to my email

Questions

 • Apple

10

1

0

Not registered on network error on my Samsung S22 Ultra used as unlocked device from India

I was given activated corporate Sim card. I tried on both sim slots 1 by 1. I have even tried network reset. This 'not registered on network' issue continues. Just wondering if activation of Sim is properly done? I am lost because Samsung's best device and ATT Sim seems some compatibility issue.

Questions

 • Samsung

38

2

0

unlocking a flip phone - cust serv rep said "you can't"

Switching from AT&T to TMobile. 2 lines ported easily.  My mom has a Tinno U102AA (Cingular) flip phone.  It's asking for a NCK code (18 digits, I believe).  NO ONE at AT&T knows what I'm talking about.  In fact, the last cust serv rep told me (while she was laughing), "

Questions

 • Other Phones & Devices

142

5

0

Wrong phone sent

Good Evening,been trying to contact att as I was sent the i phone 8 and not the 8 plus. Clearly a misunderstanding that I want remedied asap please. Thank you

Questions

 • Phone & Device Upgrades

466

5

0

Billing address for a car

Proof of my address or I need to change my address

Questions

 • Apple

35

7

0

Reactivation after my phone was suspended

Recently I went on a cruise and they suspended my phone service and when I got back home, I went to AT&T to help get it reactivated. The person changed my SIM card and that still didn’t change the problem. When I got back home again, I called customer service and they told me that my account was

Questions

 • Apple

20

1

0

Accepted Solution

Official Solution

Where do I enter the unlock code for mr1100?

I got approved by at&t to unlock my hotspot device but I don't know where to put the unlock code.

Questions

 • Other Phones & Devices

16

1

0

New iPhone 13 had AT&T service but then no service 1 hour later

I bought my daughter a new iPhone 13 and traded in her old phone. When we left the store her AT&T cellular service was working but now an hour later she has no service.

Questions

 • Apple

20

1

0

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