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Phones & Devices

Phones & Devices

Tips on using and troubleshooting smartphones, tablets & devices.
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Can not make or receive calls or texts on Fusion Z (V340U) phone

I have a AT&T Fusion Z (V340U) and I cannot sent out any calls or texts from the phone. The phone indicated there's no service & when I try to call out it says both the Cellular network & the Mobile network are unavailable. I am able to use the wifi feature on the phone though to access

Questions

 • Android

46

8

0

Accepted Solution

Lost order but can't even get ahold of AT&T customer service via phone

Ordered a phone on 11/25. Has been sitting in IN since 11/26 with no updates. Tried several times via chat to get an update on what AT&T wanted to do about a clearly lost package. Called FedEx, they confirmed the package is indeed lost and told me to contact the vendor to file for a replacement.

Questions

 • Phone & Device Upgrades

31

5

0

ACP program

Do I have to apply for the ACP program every month or does it automatically apply to my account? November 6th was the day it was applied last month, and today is December 6th and it still hasn't applied to my account.

Questions

 • Android

26

2

0

Custom Voicemail Greeting not saving

I have recorded several custom voicemail greetings (15-20seconds), I save them but they dont actually save. I have tried updating the phone and turning off the wifi. I have called for AT&T for help and their solution was to update the phone which obviously did not work. This is for an iphone 12.

Questions

 • Apple

15

1

0

Delete text/picture messages from history

Is there any way AT&T can delete all my text message history from my account without changing carriers? I have hepatic encephalopathy, which causes me to get very confused and don't like for anyone to see my personal information, nor do I care to see it pop up because my health compromises my de

Questions

 • Android

16

1

0

Accepted Solution

Official Solution

Can’t activate hotspot

I do not pay for hotspot. However, I was recently rewarded 5gb of free hotspot every month. I am using an iPhone XR running the latest iOS. Whenever I go to try and turn on hotspot. It says, “please visit Att.com or call 611 to set up hotspot.” I’ve tried everything I could. Even calling customer se

Questions

 • Apple

24

1

0

Unlocking iPhone

I have an old ATT iPhone. When I try to unlock it via the website, it doesn't show as being an ATT IMEI number. (I know it is/was as all my phones have been with ATT for the last 30 years or so).

Questions

 • Apple

30

6

0

Why was my unlock request denied

I sent in my unlock request and it got denied and I don't know why it was denied

Questions

 • Samsung

17

1

0

Accepted Solution

Closed

Bootloader Unlock

My father is about to be deployed into Active Duty and I want to get him something nice before he goes away for a bit. He's an avid android user and I noticed he was excited to "unlock bootloader" or something for his newest phone but needed a code he couldn't find or something. Could I please have

Questions

 • Phone & Device Upgrades

1.7K

8

0

VPN and hotspot

Unable to use VPN when using hot spot on the apple 12

Questions

 • Apple

12

1

0

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check if my iphone is unlocked form att

HI, att can you check if my phone is unlocked from att? i mean if its is a sim free i have only imei number

Questions

 • Apple

25

2

0

Accepted Solution

Official Solution

Can’t activate hotspot

I do not pay for hotspot. However, I was recently rewarded 5gb of free hotspot every month. I am using an iPhone XR running the latest iOS. Whenever I go to try and turn on hotspot. It says, “please visit Att.com or call 611 to set up hotspot.” I’ve tried everything I could. Even calling customer se

Questions

 • Apple

24

1

0

Accepted Solution

Official Solution

Making iPhone 14 purchases

3 gold, 3 silver, & 1 deep purple

Questions

 • Apple

22

2

0

Accepted Solution

Official Solution

Wi-fi calling having spotty reception

When I make wifi calls on my andriod phone the person on the other line will often say my voice comes in very spotty to the point we can't have a conversation. I can always hear the other person just fine. Ive checked my network connection and it is strong. I've also gone into calling preferences an

Questions

 • Android

21

1

0

Accepted Solution

Official Solution

Can I see the Text logs

Can I see the text logs on a phone that is on my plan?

Questions

 • Apple

21

1

0

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