Phones & Devices

Phones & Devices

Tips on using and troubleshooting smartphones, tablets & devices.
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Replacing A Damaged Device

It was like contacting the President of The United States to replace a damaged device. Customer Service told me something and a week later, still no replacement; then Customer Service told me something totally different from the week before; a week later, still no replacement. What does a person hav

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wifi calling security issue samsung

SECURITY issue with samsung phones it is recommended to turn OFF wifi calling. scrippsnews reports how-to-turn-off-wi-fi-calling-on-android-to-combat-hackers  NOW, question - how do we get informed when this security flaw is patched by samsung, since it strongly affects many samsung model

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Asurion issue

I received my new phone from Asurion. I sent my broken phone back, I just received a bill from att for 255. I KNOW I sent it back. I walked in there with it in box provided bubble wrap and all and mailed it. I just didn’t drop it in a box. Why would I sent an empty package ? Just to be charged? Att

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Stolen device

My cell was stolen tonight. I can only contact AT&T through chat (by using an older cell) and the system will not let me block my cell, it keeps trying to send a verification code to my stolen device to prove its me. What am I supposed to do now?

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Nexus 6 Stock Image

Even though the Nexus 6 is locked to AT&T, will it still accept the Stock Images provided by Google since AT&T does no mods to the system and everything is AOSP and Hardware level? Or will I have to wait for OTAs? Also, can AT&T hold updates even though they are coming from Google? Or do the updates

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Visual voicemail issue Galaxy s20 fe

When I look at my visual voicemail on my Galaxy s20 fe, the date of the voicemail only shows the month. No day is shown. Auto rotate does not work on this app. The software is up to date and I have restarted my phone which did not help. This is a new issue.

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AT&T locked device

I'm interested in purchasing a device that I found on Craigslist. The owner said the device was financed through AT&T and they would be using the money to pay it off. Is there a way to verify the balance with AT&T before purchase, or would it be best to meet the person at an AT&T store,

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iPhone 11 - Available Now

iPhone 11. An essential upgrade. Shoot 4K videos, beautiful portraits, and sweeping landscapes with the all-new dual-camera system. Capture your best low-light photos with Night mode. See true-to-life color in your photos, videos, and games on the 6.1-inch Liquid Retina display.3 Experience

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Delayed notifications from apps & messages

For quite a few weeks I’ve been having an issue with delayed notifications. The first time I receive the notification it will say something like “5 min ago” or “9 min ago” etc. The time varies, but they are intermittently delayed. I cannot make it happen on demand. It is happening with apps and text

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Buy iphone

I want to know about the details of monthly payment.

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Repetitive alert consolidation

I have signed up for two status alert-type sms auto-messaging systems that show up as different numbers for every single text alert, flooding my messages list and making it difficult to find texts from people not coming from the alert systems. Is there a way to consolidate all these texts to a singl

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ATT lost my trade in phone and are charging me for it

I purchased a new phone and mailed in my old phone for trade-in using the pre-labeled box provided by ATT. I mailed it over a month ago, following all instructions.   Now, ATT states they never received the phone and they are going to charge me $350.  Clearly the process that ATT is using

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ID verification

I upgraded online and was asked to verify my id, which i did. Over 24 hours later, the status did not change. I called customer service and they stated i needed to cancel my order and re-order. Which i did and the same issue as occured. What is going on with AT&T. Im fed up with dealing with cus

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Samsung S22+ will not update

I bought the phone on preorder when it came out. A year ish later it still on android 12, one UI version 4.1 and the last security software patch level is January 1, 2022.  Has there been any success in getting updates?

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Zfold 4 not updating to UI 5

I have an AT&T branded Zfold 4 working just fine. I am not currently right now living in USA so I am not connected to AT&T network. Is this the reason why when I try to update software under settings it says Zfold 4 is up to date. also I found the AT&T Device Help app and when I ran it

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Best Buy Phone Pre-Order Upgrade Pre-Activation Failed

I preordered a S23 Ultra from Best Buy last week. It’s supposed to be delivered tomorrow. It’s been stuck on “packaging your item” for 3 days. I called and they said the pre-activation failed. I ordered it as an upgrade phone for one of my lines, and did the payment plan through AT&T.  I

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