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Phones & Devices

Phones & Devices

Tips on using and troubleshooting smartphones, tablets & devices.
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Can't Unlock iPhone 6

I switched from AT&T to a different carrier a bit over a year ago, but I kept my old AT&T iPhone 6 as a backup spare because it worked just fine. I'm intending to give it to a friend now, but I can't unlock it. When I made an unlock request, I was told by the portal that the IMEI number wasn't conne

Questions

 • Apple

59

2

0

Unable to cancel next up upgrade

I became a new AT&T user on Jan 2022 by enrolling a trade-in installment plan. I was aware there was a $5 monthly charge for "next up upgrade" added to the installment plan. I don't need that add-on so I tried to remove it. Then the nightmare begins. I've called AT&T to remove that feature e

Questions

 • Phone & Device Upgrades

861

14

0

Accepted Solution

Official Solution

The ONLY Way to Solve your Trade-In Issues

TLDR: Do not call AT&T Customer Service or the Returns Department, they will not be able to help you. File an FCC complaint and you will be contacted by someone. https://consumercomplaints.fcc.gov/hc/en-us     Let me begin by saying that I have been an AT&T cellular customer s

Questions

 • Phone & Device Upgrades

8.8K

37

How do I fix not receiving text messages from iPhone users?

I just got my phone, Samsung S22 Ultra, and I am not able to receive text messages from iPhone users. I just received this phone and got it activated last night. The issues started last night as well.

Questions

 • Android

14

1

0

ActiveArmor blocking calls from Contacts

iPhone 13 Plus Network Call Protection Active Several callers are being blocked by ActiveArmor, even though these callers are in my contact list, and their numbers are valid and can be identified as such via reverse lookup. I can see no way to tell ActiveArmor that this is a valid caller.

Questions

 • Apple

123

3

0

Phone trade in

I received an email on 4/22/22 that my trade in phone had been received and process. I have heard nothing more nor received a payment. Approximately how long does this process take once they have received it? Thank you

Questions

 • Samsung

42

5

0

No network connection

There is a circle with a line through it at the top of the screen. I am unable to make or receive calls. No network connection.

Questions

 • Samsung

372

4

0

E911 address causing Apple Watch Data and WIFI calling issue

I have had my AT&T phone since Sept 2021 and never been able to get WIFI calling to work, then we added 2 Apple Watches and the data wont work on them and we found out it is due to our E911 address not being correct after 5 months AT&T still cant fix it but keeps billing me for data on the w

Questions

 • Apple

12

1

0

Closed

AT&T fiber 500, Galaxy S21 ultra & YouTube problems?

I have a S21 ultra, and AT&T fiber at home. When I am at home, the YouTube app will work for a few minutes, and then it starts to buffer. The entire YouTube app acts as if I don't have an internet connection, and then wifi icon in the top right corner displays the exclamation point next to it, a

Questions

 • Android

32

1

0

Tablet wont connect to network

I bought an unlocked tablet but it won't connect to the network with the sim card given, but will work if I put my sim card in it.

Questions

 • Android

20

2

0

Accepted Solution

Official Solution

cell signal booster

Does anyone have experience with a signal booster that does not require you to have internet? I have poor connectivity and am using an AWI device and it often connects at less than 5 Mbps for download

Questions

 • Other Phones & Devices

73

4

0

Accepted Solution

Official Solution

Android 12

I was wondering when the Android 12 software update will come out for the Samsung Galaxy A12?

Questions

 • Samsung

28

5

0

phone staying one hour ahead

My phone has been 1 hour ahead now for 2 weeks, I try to change it and cannot. What do I need to do?

Questions

 • Apple

14

1

0

Oneplus A6013 Compatible on "whitelist"

Sorry if it's in the wrong forum. I didn't know what category topic this falls under. I bought my own phone at Amazon. I had T-Mobile now I have AT&T.I went into the store and asked if my phone was compatible, the guy did some tests and used their sim in my phone and said it's compatible. H

Questions

 • Other Phones & Devices

29

4

0

Pictures not sending via SMS

I switched from Verizon to ATT, but it's been pretty terrible so far. Aside from dropping / horrible call quality (will probably have to buy a booster), picture and videos that my wife never had an issue sending via Verizon, fail constantly with ATT. Maybe 15% make it through. We are on wireless

Questions

 • Other Phones & Devices

10

1

0

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