Phones & Devices

Phones & Devices

Tips on using and troubleshooting smartphones, tablets & devices.
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Cannot Unlock Device

Hello, My Samsung Galaxy S10+ phone has already satisfied all of the requirements for unlocking, but I still get the error code: We can’t unlock your device until all device installment payments have been made. To unlock, sign into your account to review and pay off your installment plan. You

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mi 11lite ne 5g compatibility with at&t network

Hello, Just wanted to know if Xiaomi Mi11 lite ne 5g works with AT&T network?Regards, Shivaram [email scrubbed]

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Number Sync NOT working!

To avoid having to travel back to the nearest AT&T store, I'm hoping to get help with number sync of my Samsung NOTE 10 to my newly purchased Samsung S4 watch. I CANNOT get the watch to work when it's away from my phone. What am I doing wrong. I've tried for two days now! Lol!!! Thanks in

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Voice calls not working on OnePlus 10R 5G

I recently switched to OnePlus 10R 5G device but the voice calls don't seem to work with my AT&T SIM. However, SMS and data seem to work fine. I know that AT&T supports OnePlus devices. Can somebody from AT&T help me out? I have a postpaid number.

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Official Solution

RCS not working for all people since getting S22

Since getting my new S22, RCS no longer works with my wife. We are both on AT&T branded Samsung phones and using Google Messages.  We both have chat features enabled.  The only difference is that mine says it's "powered by AT&T" while hers says "powered by Jibe Mobile".  Does

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Buying an iphone used from marketplace

How do I check to see if I can activate an iphone 13 I'm thinking about buying on Facebook marketplace? I know the carrier is att and I have att but broke my phone. My account is in good standings I just don't have insurance on the phone.

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Upgrade

Do I have to pay my upcoming phone bill in order to upgrade my phone? It’s been running super slow and glitchy like the OS is about to give out and I want to have a new phone before that does happen

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Visual voice mail does not work after Samsung update

Cannot see messages using visual voicemail. Must dial the voice mail number

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Phone insurance

I've had my phone for more than 30 days. How do I get insurance

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2 Phones with one phone number

Hello, I’m trying to figure out how do use more than one phone on my AT&T account. Not simultaneously of course. No prior to my iPhone 14, my phones had physical SIM cards, making this task pretty easy. But not anymore.   So I have the iPhone 14 Pro, and I would like to try out the gal

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Outbound call being hijacked

This has happened to me twice within the last week... I called a legit 800 business number, no typo A medical device company answers the phone and does not listen to me saying "NO" I hang up, double check the phone number (realizing its the same number) and I call it and it now connects to the busin

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Missing returned phone

I had my account split and now the returned phone is missing from November. They are telling me they have no tracking info or anything and they want me to pay $500!   Any assistance is appreciated. 

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Active armor caller ID no longer working

I was getting caller ID up until I went to active armor. To troubleshoot this issue I deleted the app reinstall the app I have the activeArmor mobile security advance is active in the subscription on the iPhone app as I see that in the settings in the app, l don’t see the names of the people anymor

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Warrenty

Soo I'm going to try and explain this to make it as short as possible. We go through ATT they have been great until now. I had gotten my phone almost a year ago then 9 months into having said phone it no longer got service. It wouldn't work until I was using wifi. Phone bill stays paid every devic

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Allworx internet based work phone times out

My wife's company supplies her an Allworx internet based phone to work from home. When it first boots up it will work for only a couple of minutes, then it will stop receiving and sending calls, yet it continues to have a dial tone. Other employees use hotspots from other cellular companies with no

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Trade in received by AT&Tconfirmation by Transporting company

Follow up to recent post of AT&T forgetting to credit Tradein promotions

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